Service & Spare Parts; Something Not Working; Customer Care - Zanussi FLA 802 W Instruction Booklet

Symptom
The door will not open
Spinning starts late or the machine
does not spin
The machine makes an unusual
noise
No water is visible in the drum
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Zanussi Service Force Centre by telephoning:-
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area. The
addresses are listed on the following pages. Before
calling out an engineer, please ensure you have read the
details under the heading "Something Not Working."
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
Mod. ..........
Prod. No. ...........
Ser. No. .........
P0042
Possible causes
The programme is still running.
The door lock has not yet released
The water level in the drum is too high or the machine is heating.
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the load is evenly distributed and spinning can resume
eventually at a lower speed. If the wash load is still not sufficiently
distributed, after 10 minutes, the machine will not spin. In this case,
redistribute the load manually and reselect the spin programme.
The noise produced when spinning may differ from your previous
washing machine, which is due to the modern drive system. This new
motor ensures a softer start and more even distribution of the laundry in
the drum when spinning, as well as increased stability of the machine.
Machines based on modern technology operate very economically
using very little water without affecting wash results.

Customer care

For general enquiries concerning your Zanussi appliance
or for further information on Zanussi products, please
contact our Customer Care Department by letter or
telephone at the address below or visit our website at
www.zanussi.co.uk
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel 08705 727727 *
* Calls to this number may be recorded for training
purposes
20