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General warranty terms and conditions
When following the instructions for installation, operation and maintenance, the manufacturer guarantees 24 months from
the date of receipt for the product. Should the product purchased be put into operation by an entity other than the seller, the
warranty period commences from the date that the product is put into operation, provided that the buyer ordered its
commissioning within three weeks of its receipt. The customer expressly acknowledges that during a warranty period that
extends beyond the length of the warranty period that is specified in the Commercial Code (the statutory warranty) s/he can
neither require replacement of the product nor may s/he withdraw from the contract.
1. When claiming a product defect, it is necessary to submit a proof of purchase of the item containing the following
information: name and surname, name of the seller, his identification number, in case of a legal person the name,
identification number and registered office, in case of a physical person - surname, address and warranty certificate, if the
buyer received one from the seller. The validity of the warranty shall not be affected by non-compliance with the
obligations related to the issuance of the warranty certificate.
2. Claims concerning the product (only complete devices are accepted for a warranty repair) may be filed during the
warranty period only with the seller from which it was purchased; subsequently, the seller is required to forward the
product to an authorized service centre or to the manufacturer.
3. A condition for the recognition of the rights under the warranty is the installation of the product performed by an
authorized person in possession of a valid certificate from the manufacturer.
5. Claims regarding a product defect that can be dealt with reasonably quickly and without additional consequences will be
resolved by remedying the defect (repair) or by replacement of the product part, because in such a case it is a
contradiction of the standard norms that the entire product should be replaced (§ 616, paragraph 4 of the Commercial
Code).
6. The buyer who exercises the right of warranty repair is not entitled to the return of the parts that have been replaced.
7. The warranty period can be extended for up to 48 months and its validity can be extended beyond the standard length on
the basis of the conclusion of an individual warranty contract. Further information may be obtained through a specific
business meeting.
This warranty is not applicable to:
•
a transmitter that has not been put into operation by the manufacturer or by a certified employee in possession of a
valid certificate issued by the manufacturer
A product that did not have regularly performed calibrations and functional checks by the manufacturer or by a certified
•
employee in possession of a valid certificate issued by the manufacturer
damage caused by fire, water, static electricity, power surges in the electric supply or in the public network, accident,
•
improper use of the product, wear and tear
•
contamination of the sensors of the device and their subsequent cleaning
•
damage caused by improper installation, any adjustment, modification or improper manner of use inconsistent with the
instruction manual, the technical standards or the applicable safety regulations in the Czech Republic
•
damage to the product during transportation caused by improper handling or handling of the product in a manner
contrary to the advice provided in the instruction manual
DEGA products that have been used in association with other than original DEGA products, including consumables and
•
accessories
•
calibration of transmitters, i.e. setting detection limits
wear or destruction of the sensors of the transmitter, including the necessity to replace them
•
•
bearing additional parts or consumables (e.g. a foil label, seal, etc.), that are detrimental to normal wear and tear during
operation, together with wear and tear of the product and its parts caused by their normal use
For the complete version of the general business conditions and of the claims procedure go to www.dega.cz
Manufacturer: DEGA CZ s.r.o., Malešická 2850/22c, 130 00 Praha 3, Czech republic
VAT: CZ 279 029 43, Telephone +420 774 447 660 E-mail: info@dega.cz , Web: www.dega.cz
© 2019 DEGA CZ s.r.o.
User Manual ver.: 01DEGANBx-yLIII LCD RE 290519
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