Something Not Working; Customer Care; Service And Spare Parts - Zanussi ZKF641 Operating And Installation Manual

If your hob is not functioning correctly please carry
out the following checks before calling out an
engineer.
Important: If you call out an engineer to a fault
listed below, or to repair a fault caused by incorrect
use or installation, a charge will be made even if
the appliance is under guarantee.
•
The cooking zones do not function.
•
After switching off a cooking zone the residual
heat indicator is not illuminated.
•
A buzzing is heard when a cooking zone is first
switched on.
•
Discolouration appear in the cooking zone.
If after carrying out the above checks there is still a fault, contact your local Zanussi Service Force Centre.
In the event of your appliance requiring service, or
if you wish to purchase spare parts, please contact
your local Zanussi Service Force Centre by
telephoning:-
08705 929929
Your telephone call will be automatically routed to
the Service Force Centre covering your post code
area. The addresses are listed on the following
pages.
Before calling out an engineer, please ensure you
have read the details under the heading

"Something Not Working."

When you contact the Service Force Centre you
will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance
(found on the rating plate)
5. The purchase date
Symptom Possible Solution
•
Check the mains has not failed.
•
Check a power level has been selected.
•
The cooking zone may have only been switched
on for a short while, and is therefore below
60°C.
•
This is not a fault, the buzzing will disappear as
the zone heats up.
•
This is probably the result of burned of remnants
that have not been removed regularly. They will not
affect the function of the hob.

Customer Care

For general enquiries concerning your Zanussi
appliance or for further information on Zanussi
products, please contact our Customer Care
Department by letter or telephone at the address
below or visit our website at
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
08705 727727 (*)
* calls to this number may be recorded for training
purposes
8
www.zanussi.co.uk