John Lewis JLRC922 Delivery And Connection Procedure

JOHN LEWIS COOKERS
DELIVERY AND CONNECTION PROCEDURE
Thank you for ordering your new cooker from John Lewis. In doing so you have qualified for a free of
charge delivery and connection service, including disconnection and disposal of your old cooker.
John Lewis will provide a 'hook up' service to connect your new cooker to both the natural gas and/ or
electrical supply (please note we will not undertake disconnection or connection to LPG). This connection
service is provided on the understanding that existing fuel supplies have been prepared to a required
standard and fall within the parameters laid out in following information.
Once your order has been processed logistics will get in touch with you to arrange a home delivery
booking. When a date is agreed they will also give you a follow up call the day before delivery to
update you with a 4hr window. You can also choose to have a call one hour prior to delivery on the
actual day, should you wish.
To ensure everything runs smoothly, when making the booking our logistics team will carry out a home
delivery questionnaire to ascertain all information relating to both access at your property & the electrical
/ gas supply. Complete connection is undertaken upon delivery.
DISCONNECTION: Please note our team can only disconnect gas from a standard bayonet fitting.
Please ensure any cooker for removal is cooled down prior to team arriving.
GAS CONNECTION: Your cooker will be supplied with a one metre long mark 2 BS Bayonet Hose
with a 1/2" BSP male fitting. When the engineer attends they will use this to connect your cooker to the
gas supply.
ELECTRICAL CONNECTION: Please visit www.johnlewis.com for information on the electrical loading
requirement for your appliance. Your cooker will be supplied with the appropriate cable to connect to
the electrical supply.
IMPORTANT
Please note this is a delivery, disposal and connection service only. The engineer will only connect
the gas and electric supply. All pipe and cable supply work must be in place prior to connection,
any remedial work required will not be undertaken and the engineer will not be able to complete
connection. You may be charged for any return visit the engineer is required to make. Please ensure
you refer to the attached connection guide specific to your model.