Customer Support / Warranty - Vaultek LifePod Series Instruction Manual

Customer Support / Warranty

If you have a problem with your Vaultek ® LifePod™ that is not answered in the FAQ section of this manual,
we encourage you to visit www.vaulteksafe.com/lifepod-support/.
Limited Warranty (Terms and Conditions)
VAULTEK ® IS COMMITTED TO PROVIDING PRODUCTS
OF HIGH QUALITY AND VALUE AND MAKES EVERY
EFFORT TO ENSURE ITS PRODUCTS ARE FREE OF
DEFECTS.
Vaultek guarantees your LifePod™ will be free of
®
defects in materials or workmanship for a period of
one year from the date of original purchase from an
authorized dealer.
The warranty is only valid for the original purchaser
and not transferable. This warranty is only valid
for products purchased and operated in the U.S.
This warranty does not cover abuse, misuse, use in
any manner for which is not designed, neglected,
modification, damage inadvertently caused by the
user, accidents and/or tampering.
If service is needed Vaultek will, at its option,
®
exchange or repair without charge for parts or labor.
Upon authorization of warranty service, customers
13 Vaultek ®
are responsible for securely packaging product.
Additionally, customers are responsible for costs of
shipping to and from Vaultek service center.
®
If the claimed defect cannot be identified or
reproduced, customers will be held responsible
for the costs incurred. Please have the following
information available before you begin a claim with
Vaultek :
®
- Purchaser's name, mailing address, email address,
and a phone number.
- Copy of receipt or online order number (if
purchased directly from us or Amazon)
- Authorized Dealer Name (if applicable)
- Detailed description of the problem
NEITHER SELLER NOR MANUFACTURER SHALL BE
LIABLE FOR ANY INJURY, LOSS OR DAMAGE, DIRECT
OR CONSEQUENTIAL, ARISING OUT OF THE USE OF,
OR THE INABILITY TO USE THE VAULTEK LIFEPOD™.
®
FAQ
More online at vaulteksafe.com under Support
Q: How long will my battery last?
A: A new 9v Alkaline battery will last up to one
year with normal use. Normal use is locking and
unlocking the LifePod™ 1-2 times per day.
Q: What type of battery does my Vaultek ®
LifePod™ use?
A: Use a standard Alkaline 9V battery. Non-alkaline
9V batteries will provide shorter battery life.
Q: How do I unlock the case if the battery is
dead but the case is locked?
A: Plug a micro-USB cable into the front micro-USB
port to power the unit so you can unlock and replace
the battery.
Q: Is my LifePod™ fireproof or waterproof?
A: LifePod™ is not fireproof, but is waterproof up to
1 foot deep. It is designed to stay afloat in the water
with weight up to 2lb.
Q: Can I use the compression latches by
themselves and not lock the unit?
A: Yes, the compression latches are designed to seal
the interior chamber from the elements and great for
recreational use. The lock can be used when a higher
level of security is needed.
Q: What do I do when my keypad is unresponsive?
A: Your battery is likely dead. Replace the battery
with a new 9v Alkaline battery.
Q: What happens if I lose the keys?
A: First, make sure you registered your LifePod™
in the event you do lose your keys. Contact us at
support@vaulteksafe.com. Be prepared to provide
your order details and product number to us so we
can verify ownership.
Q: Can I travel with my LifePod™ through US
Customs or TSA security at the airport?
A: Yes, LifePod™ qualifies as a secured lockbox for
traveling. If transporting firearms, be sure to inform
your airline agent when checking in due to Federal
law. Be aware, that you may be asked to open your
LifePod™, and person having the master code
should be present in case such a request is made by
a government authority.
Q: What happens if the lid is not opening?
A: If you have been traveling the atmospheric
pressure difference could create a vacuum holding
the lid down. Release the pressure by opening the
key hole cover.
14 Vaultek ®