Troubleshooting - Royal Appliance International Dirt Devil Fello & Friend Bag Operating Manual

5 Troubleshooting

5 Troubleshooting
Before sending the appliance to Royal Appliance Customer Service, use the following table to check
if you can solve the problem yourself.
WARNING:
Never use a defective appliance! Always switch off the appliance and disconnect it from the mains
before starting troubleshooting ZChapter 3.2, "Switching off and retracting the power cable".
Problem
The appliance The power cord is not plugged
does not run in.
The socket does not carry
current.
Power cord is damaged.
The vacuum The overheating protection
cleaner stops has tripped (possibly due to
suddenly blocked suction channels,
filters, or similar)
The results are The bypass vent (Fig. 1/2) is
unsatisfactory in open.
spite of the
The dust container is full.
appliance working
correctly
Nozzle, telescopic tube or
suction hose are blocked.
The power setting does not
suit the flooring.
The "carpet/hard floor"
selector (Fig. 1/20) is in the
wrong position for the
particular type of floor.
The attached nozzle does not
suit the flooring.
The filter is dirty.
The appliance's Sucked-in objects are
noise is unusually obstructing the air stream.
loud
NOTE:
If you cannot solve the problem following these instructions, contact our service hotline or the
Royal Customer Service ZPage 116, "International Service".
Possible cause Solution
Insert the plug into a mains socket and switch
on the appliance, ZChapter 3.1, "Vacuuming".
Test the cylinder vacuum cleaner on another
socket that you are sure is carrying current.
Have the cord replaced by the Royal Appliance
Customer Service, address ZPage 116,
"International Service".
Switch the appliance off and pull the plug out of
the socket. Eliminate the cause of overheating
(e.g. blocked suction channels, filters, etc.).
Wait for about 45 minutes. After the appliance
has cooled off, you may switch it on again.
Close the bypass vent (Fig. 1/2).
Change the dust filter bag ZChapter 4.1,
"Changing the dust filter bag".
Remove the obstacle. If necessary, use a long
wooden stick (e.g. a broomstick) to do this.
Set the power to the setting suggested for the
flooring, ZChapter 3.1, "Vacuuming", step 5.
Set the "carpet/hard floor" selector (Fig. 1/20)
to the correct position for the type of floor,
ZChapter 3.1, "Vacuuming", step 6.
Fit the correct nozzle, ZChapter 2.3, "Using
other nozzles (accessories)".
Change/clean the respective filter, ZChapter
4.3, "Cleaning / changing the motor protection
filter" or ZChapter 4.4, "Cleaning / changing
the exhaust filter".
Remove the objects. If necessary, use a long
wooden stick (e.g. a broomstick) to do this.
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