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Digital Check SmartSource ReceiptNOW Elite Troubleshooting & Triage
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Digital Check SmartSource ReceiptNOW Elite Troubleshooting & Triage

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SmartSource® ReceiptNOW Elite Printer Troubleshooting & Triage
This document is confidential and proprietary to Digital Check, Corp. It is not to be used, reproduced, or disclosed outside Digital
Check without the written consent of Digital Check. The information contained in this document is furnished for use by Digital Check
support personnel in servicing a customer's equipment or by a customer under a license agreement with Digital Check, Corp.
This document is the property of Digital Check, Corp. Upon termination of the customer's license to this material, it should be
returned to Digital Check, Corp., 630 Dundee Rd. Suite 210 Northbrook, IL 60062.
© 2017 Digital Check, Corp.
Digital Check is a registered trademark of Digital Check, Corp. in the United States and other countries.
SmartSource ReceiptNOW is a trademark of Digital Check, Corp. All other brands and products referenced in this document are
acknowledged to be the trademarks or registered trademarks of their respective holders.
8227 4888-001 ReceiptNOW Elite Triage Script

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Summary of Contents for Digital Check SmartSource ReceiptNOW Elite

  • Page 1 SmartSource® ReceiptNOW Elite Printer Troubleshooting & Triage This document is confidential and proprietary to Digital Check, Corp. It is not to be used, reproduced, or disclosed outside Digital Check without the written consent of Digital Check. The information contained in this document is furnished for use by Digital Check support personnel in servicing a customer's equipment or by a customer under a license agreement with Digital Check, Corp.

  • Page 2: About This Document

     The ReceiptNOW Elite printer is available only with a USB 2.0 interface and an optional Ethernet interface  The ReceiptNOW Elite printer is designed to provide a base for the Digital Check SmartSource Elite- series printers.  Supports two color and gray level printing ...
  • Page 3 Printer Technical Specifications Items Parameter Print method Thermal print by line Print resolution 203*180DPI Maximum print speed is 200mm/sec, two-color printing speed 100mm/sec, gray Print speed print speed 100mm/sec. Depending on the different print content, the printer will automatically adjust print speed Print Span Maximum is 80mm;...
  • Page 4 Paper Roll Size: OD (Max) 83 mm (3.26”)  Inside Diameter: (Min) 12.5mm (0.5”) Recommended papers: Part Number Manufacturer 401095994 Digital Check F240AC,F220-VP,FV230A1, Mitsubishi Paper Mill CO., LTD PA220AG,HP220A FD210,PD150R,PD160R OJI Paper CO., LTD. F70NA FUJI PHOTO FILM CO., LTD Attention ...
  • Page 5 ReceiptNOW Elite – layout & appearance 1- Top cover 9- Cutter 2- Power indicator light 10- Opening latch 3- Error indicator light 11- paper-low sensor (inside printer 4- Paper Feed Button 12- Optional Ethernet interface 5- Paper roll holder 13- USB interface 6- Paper roll width adjustment 14 Power connector 7- Out of paper sensor...
  • Page 6 Important Things to Note When Using the ReceiptNOW Elite Printer  Make sure the power is off before plugging or unplugging the communication cable or performing operator maintenance.  Avoid static discharges when touching the print head or other electrical components on the printer. ...
  • Page 7 4. Try the appropriate “Corrective Actions” until the problem is resolved. If the problem cannot be identified or resolved, the unit may require service at an authorized service location. Troubleshooting assistance is always available from Digital Check Call Center at 1-847-446-2285.

  • Page 8: Recovering From Errors

    Recovering From Errors Printer does not work Issues Reasons Solution Printer has no power. Connect to power supply POWER INDICATOR LIGHT Power switch is off. Turn printer power switch on. is off and printer does not work. PCBA or power supply is damaged. Depot Repair Error Indicator Light and Buzzer Alarm Reasons...

  • Page 9: Print Head Cleaning Procedure

     Ensure that the paper out sensor is dry prior to closing top cover and returning unit to operation. Information Needed by Digital Check Support Additional Items or Information that may be requested by Digital Check Engineering for further problem evaluation.  Detailed Problem Description.