Troubleshoot - Gait up PhysiGait Lab User Manual

5.5

Troubleshoot

Soft reset
The soft reset is the first manipulation which can be done if the Physilog® is not working
properly. To do a soft reset, hold the main button for 15 seconds. The LED shines orange
and then stops. If the problem persists, fill out the contact form on the support page
(www.gaitup.com/support) or write an email to: contact@gaitup.com. Please indicate
Physilog® serial number and describe the problem in as much detail as possible.
LED indications
Situation
Connected via USB
During standalone
measurement
During measurement
started from
application
Error indications
Troubleshoot for error indications
Error Type* Troubleshoot
Error 1 Disconnect and replug the Physilog®
Error 2 Contact Gait Up
Error 3 Charge the Physilog®
Error 4 Contact Gait Up
Error 5 Contact Gait Up
Error 6 Empty the memory card
*see LED indication above
PhysiGait Lab user manual v1.3.1 Date: 29.04.2019
Copyright ©2018, All Rights Reserved - Gait Up SA. CH-1015 SWITZERLAND
Description
Green continuous
Orange blinking
Multicolor blinking
Red continuous
Green blinking
Green continuous
Orange blinking
Green blinking (2 flashes per blink)
Orange blinking (2 flashes per blink)
Green/orange blinking (1 green, 1 orange flash per
blink)
2 rapid red blinks, pause – repeated 3 times in total Error 2
3 rapid red blinks, pause – repeated 3 times in total Error 3
4 rapid red blinks, pause – repeated 3 times in total Error 4
5 rapid red blinks, pause – repeated 3 times in total Error 5
6 rapid red blinks, pause – repeated 3 times in total Error 6
EPFL Innovation Park, Bat C. CH-1015 Lausanne
Meaning
Fully charged
Charging
Data transfer
Error 1
Measuring
Waiting for synchronization
Low battery
Measuring and sending data
to application
Measuring, connection to
application to send data lost
Measuring and sending data
to application with low battery
Gait Up SA
www.gaitup.com
TVA CHE-145.136.760
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