SkyBell SH02300BZ Troubleshooting

Top Troubleshoot Items

Below are the most common reasons your SkyBell may not be working correctly and how best to troubleshoot those situations.
1.

Incorrect Setup

2.

After Installation

3.

Syncing SkyBell

4. Using The App
5.

Using Advanced Features

6. Issues after successful operation
Incorrect Setup
Please consult our Compatibility Checklist
After Installation
1. The LED light does not turn on (red LED)
1. First, check to make sure you turned your power back on at the circuit breaker.
2. If your power is on and you still do not see a blinking red LED light, make sure you are connected to a transformer
that has power from 10-36 VAC 10 VA current to adequately charge the device. If you have an old transformer, you
may need to purchase a new transformer. Click link for a
Diagrams.
2. I cannot hear my normal doorbell chime
1. *If you are in the initial install process, you may need to completely install sync SkyBell in order for your home
doorbell chime to work
2. Take a moment to make sure you turned your power back on at the circuit breaker.
3. If your power is on and you still do not hear your doorbell chime, reconnect the wires with new connectors.
4. **SkyBell is compatible with mechanical and digital doorbell chimes. Digital doorbell chimes require an additional
adapter, which may be sold separately.
3. I hear humming from my transformer or doorbell chime
1. If you have a digital doorbell chime, please install a digital doorbell adapter.
2. If this does not work, please
4. My Doorbell Rings Constantly
1. Do you have a digital or wireless doorbell chime? If yes, SkyBell is compatible with digital doorbell chimes with the
required adapter. SkyBell does NOT work with wireless doorbell chimes. If you have a wireless doorbell, you'll
need to install a mechanical or digital doorbell chime.
2. If you do not have a wireless or digital doorbell chime and still have this issue, please
Syncing SkyBell
1. If your first sync was not successful, please consider the following and retry:
1. Give SkyBell 10 minutes to charge the battery. Then re-attempt the syncing process.
Android Users – Log out of the app and the sign back in before attempting to sync.
2.
3. Confirm you have the correct Wi-Fi Setup
1.
2.
4. Check to make sure that your smartphone is connected to the correct WiFi network BEFORE you attempt to sync.
You must connect your smartphone to a 2.4 Ghz network BEFORE syncing to SkyBell. SkyBell does not
work with a 5ghz network.
5. Check your speed. SkyBell requires at least 1.5 mbps upload speeds to sync to the server and 1.5 mbps to initiate a
live video feed.
SkyBell, (2) add
If the "configuring screen" pinwheel continues to spin, hit cancel in the app. Then go back and re-enter your Device
6.
ID and WiFi password. Then make sure SkyBell is still in the blinking red mode. If it is not, press and hold the
to make sure your setup works with SkyBell.
contact
Please read the things not to do when troubleshooting
2.4ghz Band – SkyBell only works on the 2.4ghz band network. If you have a dual-band router, you must
create a new SSID for the 2.4ghz network and connect your smartphone to that network before syncing the
SkyBell.
B/G Network – SkyBell only connects to the b/g network. If you have an "N-only" router, you must add the
b/g mode as well so SkyBell can connect.
Conduct a speed test. If you are below this speed level, please either (1) move your router closer to
asignal repeater or (3) increase your bandwidth/connection speeds.
list of recommended transformers.
us.
Click here for a list of recommended doorbell chimes.
Click link for Power
contact us.