Troubleshooting Guide - Iluminarc Ilumicode V 2.21 User Manual

Troubleshooting Guide

Symptom
Product is powered but it does
not light up
Ilumicode does not power up
Product does not change mode
after configuration
Circuit breaker/fuse keeps
tripping/blowing
Product does not power up
Product does not respond to
DMX
DMX signal problems
Ilumicode V 2.21 User Manual Rev. 3
Cause(s)
No Ilumicode connected
No DMX controller connected
Static mode not configured
No / Reversed batteries
Low battery charge
Defective Ilumicode
Bad signal connection to product
If using clips, wrong connection
Defective product
Defective Ilumicode
Excessive circuit load
Short circuit along the power wires
No power
Loose or damaged power cord
Faulty internal power supply
Wrong DMX addressing
Damaged DMX cables
Wrong polarity on the controller
Loose DMX cables
Faulty DMX interface
Non DMX cables
Bouncing signals
Long cable / low level signal
Too many products
Interference from AC wires
Humidity in the cables or connection boxes
Technical Information
Action(s)
Connect Ilumicode to product. Product
should light up during programming, but it
will shut off after the timer kicks in.
Connect DMX controller and set faders to
increase light output
Configure the Static mode to leave the
product running stand-alone. Product should
stay on after configuring STATIC mode.
Install two AA dry cells in the correct
position
Change both AA dry cells
Replace Ilumicode
See DMX Signal Problems below
Connect clips as per manual
Replace product
Replace Ilumicode
Check total load placed on the electrical
circuit
Check for a short in the electrical wiring
Check for power on power outlet
Check power cord
Replace internal power supply
Check Control Panel and unit addressing
Check DMX cables
Check polarity switch settings on the
controller
Check cable connections
Replace the DMX board
Use only DMX compatible cables
Install terminator as suggested
Install an optically coupled DMX splitter
right after the product with the strong signal
Install an optically coupled DMX splitter
after unit #32 or before
Keep DMX cables separated from power
cables or fluorescent/black lights
Make sure that the buried conduit and
connection boxes are dry. If not using
conduit, make sure that you are using cable
approved for exterior or underground
installation.
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