Table of Contents
Advertisement
Advertisement
Table of Contents
Troubleshooting
Related Manuals for Thermo Scientific PrintMate AS
Summary of Contents for Thermo Scientific PrintMate AS
- Page 1 Thermo Scientific PrintMate AS Operator Guide A83810100 Issue 2...
- Page 2 Thermo Fisher Scientific Inc. (Thermo Fisher Scientific) is the world leader in serving science, offering a unique combination of innovative technologies. Thermo Scientific is a brand name of Thermo Fisher Scientific. All other trademarks are the property of Thermo Fisher Scientific and its subsidiaries.
- Page 3 Symbols The following symbols and conventions may be used throughout this document and on the instrument: This symbol is used on the equipment, or in a document, to indicate that instructions must be followed for safe and correct operation. If this symbol appears on the instrument, always refer to the operator guide.
-
Page 5: Table Of Contents
Warranty Statement ............................2 How To Use This Guide ............................3 Introduction ..............................3 Chapter 1 - Introduction to PrintMate AS....................3 Chapter 2 - Installation and Setup ........................ 3 Chapter 3 - Basic Operation ......................... 3 Chapter 4 - Troubleshooting ........................3 ... - Page 6 PrintMate AS A83810100 Issue 1 Basic Operation .............................. 29 Hopper Types ..............................30 Loading Cassette Tubes with Hopper Removed ..................... 31 Loading Cassette Tubes with Hopper In-Situ ....................34 Loading Single Cassettes Into Hoppers ......................36 Loading Hoppers Onto the Carousel ......................37 ...
- Page 7 Table of Contents Appendix A - Spares and Accessories ....................... 75 Spares and Accessories list ........................... 75 Appendix B - Repacking Instructions ......................76 Appendix C - Approved Cassette List ......................77 Index .................................. 78 ...
-
Page 9: Safety Information
Safety Information Introduction Thermo Fisher Scientific instruments are designed for convenient and reliable service; however, improper use or handling by a user may damage the instrument, or cause a hazard to health. The instrument must not be used in a manner not specified by Thermo Fisher Scientific. -
Page 10: Warranty Statement
PrintMate AS A83810100 Issue 2 Thermo Fisher Scientific has contracts with one or more recycling / disposal companies in each EU Member State, and this product and packaging should be disposed of or recycled through them. For further information contact your Thermo Fisher Scientific service representative. -
Page 11: How To Use This Guide
How To Use This Guide Introduction The Thermo Scientific PrintMate AS is a high-speed cassette labelling instrument designed for use in laboratories by operators familiar with cassette labelling techniques and laboratory equipment. Before operating PrintMate AS , users should have read and understood the... -
Page 13: The Printmate As Product Range
The PrintMate AS Product Range The PrintMate AS product range consists of 3 different models with varying cassette capacity. The methods of operation for each of these instruments are identical. -
Page 15: Chapter 1 - Introducing Printmate As
Chapter 1 - Introducing PrintMate AS Identification of Parts System Interaction System Specification... -
Page 16: Identification Of Parts
PrintMate AS A83810100 Issue 2 Identification of Parts The following diagrams identify the different components of PrintMate AS. PrintMate AS with doors closed PrintMate AS with doors open... -
Page 17: Printmate As External Connections
Chapter 1 - Introducing PrintMate AS PrintMate AS external connections PrintMate AS Print Head... -
Page 18: List Of Parts
PrintMate AS A83810100 Issue 2 List of parts Item Description Touch Panel and Display Cassette Hopper Cassette Tube Carousel Print Door Print Head Waste Spool Access USB Connection 9-Pin Serial Port Collection System Connector Fuse Power Connector Power Switch Cassette Clamp... -
Page 19: System Interaction
Chapter 1 - Introducing PrintMate AS System Interaction The two methods of interacting with PrintMate AS are: Using the LabWriter Application provided with the instrument as explained in the LabWriter Application Operator Guide (A82810105). Using the Touch Panel on the instrument - see Chapter 2 - Using the Touch Panel. -
Page 20: System Specification
PrintMate AS A83810100 Issue 2 System Specification Mechanical Specification 810 mm (with cassette tubes) / 290 mm Height (without cassette tubes) Width 435 mm Depth 380 mm Weight 17 kg (with cassette tubes) Electrical Specification Voltage 100-120 V~ / 220-240 V~... -
Page 21: Chapter 2 - Installation And Setup
Chapter 2 - Installation and Setup Installation and Setup Setting up PrintMate AS Connecting the Output Chutes Changing the COM Port Settings... -
Page 22: Setting Up Printmate As
PrintMate AS A83810100 Issue 2 Setting Up PrintMate AS Setting Up PrintMate AS: Unpacking Locating the PrintMate AS Setting up the Electrical Connections... -
Page 23: Unpacking
Chapter 2 - Installation and Setup Unpacking To unpack PrintMate AS: Remove uppermost foam piece. Remove the Leads, Hoppers and Output Chute pieces. - Page 24 PrintMate AS A83810100 Issue 2 Remove the foam tray. Remove the foam base mat and the operator pack.
- Page 25 Chapter 2 - Installation and Setup Lift out the PrintMate AS and the surrounding foam pieces and place onto a suitable level surface. PrintMate AS weighs approximately 12 kg (26 lbs), and help may be required to ensure safe lifting.
- Page 26 PrintMate AS A83810100 Issue 2 Open the Print Door and unscrew the transit lock lever from the locked position and return to the stored position.
-
Page 27: Locating Printmate As
Chapter 2 - Installation and Setup Locating PrintMate AS PrintMate AS must be located on a level surface capable of supporting the weight of the instrument and the PC. PrintMate should be positioned so that it has a minimum of 100 mm (4 in) gap on all sides, as well as sufficient space above it to allow Hoppers and Cassette Tubes to be connected and removed. -
Page 28: Electrical Connections And Start-Up Procedure
PrintMate AS A83810100 Issue 2 Electrical Connections and Start-Up Procedure Note The following instructions assume that the LabWriter Application has been pre-installed. If this is not the case refer to the LabWriter Operator Guide (A82810105) Chapter 1 - Installing the Software. - Page 29 The LabWriter Application should now be able to be run and setup in accordance with the instructions given in the LabWriter Application Operator Guide (A82810105). PrintMate AS operates at a faster Baud Rate than PrintMate, refer to Changing the COM Port Settings section.
-
Page 30: Connecting The Output Chutes
PrintMate AS A83810100 Issue 2 Connecting the Output Chutes The PrintMate AS Chutes included with PrintMate AS fit on either (or both) of the two inner output positions (Outputs 1 and 2). They can be connected so that they dispense either to the left or the right of the instrument as required. - Page 31 Chapter 2 - Installation and Setup The Output Chutes are assembled and connected as follows: Fit the Location Button on the Upper Chute into the open end of one of the Keyhole Slots in the Lower Chute. Slide the Upper Chute along the Lower Chute so that the two pieces are securely located together.
- Page 32 PrintMate AS A83810100 Issue 2 The assembled Output Chute(s) should be fitted into the underside of PrintMate AS so that the Ball Spring Plunger locates fully into the Location Hole. Failure to ensure correct fitting of the output chute may cause jams.
-
Page 33: Changing The Com Port Settings
Application) the software should automatically detect the PrintMate AS and determine the correct COM Port Setting. However, if LabWriter does not detect the PrintMate AS instrument the COM Port can be set manually. The procedure for this is as follows: ... - Page 34 PrintMate AS A83810100 Issue 2 The PrintMate AS connection will be listed as a USB Serial Port with a COM number after it. Note the COM Port number that the PrintMate AS is using. Run the LabWriter Application and enter the Admin Area (see LabWriter Operator Guide, Chapter 2 - Admin Logon).
- Page 35 Click on the Search icon at the top of the screen. After a pause LabWriter should display the following window to show that it has found the PrintMate AS. Click OK and then the Save and LogOff button to exit the Admin Area.
-
Page 37: Chapter 3 - Basic Operation
Chapter 3 - Basic Operation Basic Operation Loading Procedure: Loading Cassette Tubes with Hopper Removed Loading Cassette Tubes with Hopper In-Situ Loading Single Cassettes Into Hopper Loading Hoppers Onto the Carousel Changing the Foil Tape: Removing the Used Foil Tape ... -
Page 38: Hopper Types
PrintMate AS A83810100 Issue 2 Hopper Types Two colour coded types are available for PrintMate AS For standard approved cassettes please use A79510024 (coloured black) There are two methods of loading Cassette Tubes into Hoppers. Loading can be carried out with the Hopper removed from the Carousel or in-situ. -
Page 39: Loading Cassette Tubes With Hopper Removed
Chapter 3 - Basic Operation Loading Cassette Tubes with Hopper Removed To load Cassettes Tubes containing up to 75 Cassettes into a Hopper: Remove an empty Hopper from the Carousel. Place the Hopper on a flat surface so that it is stood upright as shown. - Page 40 PrintMate AS A83810100 Issue 2 Unpack a Tube of Cassettes and remove the End-Cap as shown. Note Ensure the Cassette Tube is oriented as shown to avoid the Cassettes spilling out of the Tube. Use a finger to hold the Cassettes in the Tube and then turn it upside down so that the open end of the Tube is at the bottom.
- Page 41 Chapter 3 - Basic Operation Remove finger from the Loading Slot and allow the Cassettes to fall into position as shown. The Cassette Tube should sit on a step about half-way down the Hopper as shown. Failure to ensure Cassettes are properly loaded can cause the hopper to jam. Ensure that the end of the Cassette Tube is not damaged or deformed as this may cause jams.
-
Page 42: Loading Cassette Tubes With Hopper In-Situ
PrintMate AS A83810100 Issue 2 Loading Cassette Tubes with Hopper In-Situ To load Cassettes Tubes containing up to 75 Cassettes into a Hopper: Use the Control Panel to rotate the Carousel so that an empty Hopper is at the front of the instrument. - Page 43 Chapter 3 - Basic Operation Note Ensure the Cassette Tube is oriented as shown to avoid the Cassettes spilling out of the Tube. Use a finger to hold the Cassettes in the Cassette Tube and then turn it upside down so that the open end of the Cassette Tube is at the bottom.
-
Page 44: Loading Single Cassettes Into Hoppers
PrintMate AS A83810100 Issue 2 Loading Single Cassettes Into Hoppers To load individual Cassettes into Hoppers: Without removing the Hopper from the Carousel, drop a Cassette into the open top of the Hopper. Note Ensure the Cassette is oriented as shown. -
Page 45: Loading Hoppers Onto The Carousel
Chapter 3 - Basic Operation Loading Hoppers Onto the Carousel The Hoppers are loaded onto the Carousel as follows: Identify the features on the Hopper and Carousel shown below. Position the Hopper above the Carousel and lower it as shown. - Page 46 PrintMate AS A83810100 Issue 2 Make sure that the following parts are fully engaged. Location Slot and T-Groove. Location Hook and Location Recess. Failure to ensure all mating parts are properly engaged may cause damage to the instrument and / or the hoppers.
-
Page 47: Changing The Foil Tape
Chapter 3 - Basic Operation Changing the Foil Tape When the Foil Tape has been used up the Touch Panel on PrintMate AS will display a message stating that the Foil Tape needs replacing. Remove the Used Foil Tape ... -
Page 48: Removing The Used Foil Tape
PrintMate AS A83810100 Issue 2 Removing the Used Foil Tape To remove the used Foil Tape: Open the Print Door and the Waste Spool Access hatch. Manually turn the Waste Spool to pull the remaining Foil Tape through the instrument. -
Page 49: Fitting The Foil Tape Roll
Chapter 3 - Basic Operation Fitting the Foil Tape Roll Unpack a roll of Foil Tape. The Foil Tape has a Leader to facilitate loading, and a Sticky Tab to connect the Tape to the Leader and the Waste Spool. Note An empty cardboard tube is packed with the new roll of Foil Tape for use as a new Waste Spool. - Page 50 PrintMate AS A83810100 Issue 2 Pull as shown, to allow the cardboard tube to slide off the Load Spool. Fit the new roll of Foil Tape by pushing it onto the Load Spool. Note Ensure the roll is pushed fully onto the Load Spool so that the retaining legs hold it securely in place.
- Page 51 Chapter 3 - Basic Operation Feed the Foil Tape Leader through PrintMate AS as shown; remove the leader and attach the lead end of the tape to the underside of the Waste Spool using the Sticky Tab. Incorrect loading of the foil tape may cause failure to print.
- Page 52 PrintMate AS A83810100 Issue 2 Using the Touch Panel on PrintMate, take up the slack on the tape using the Tape Feed option. Ensure the Foil Tape is being pulled through PrintMate by the rotating Waste Spool Shaft.
-
Page 53: Using The Touch Panel
The function of the buttons on the Touch Panel is dependant on the screen. The LCD Display will indicate the function of each button as appropriate. More details of specific screen operation can be found on the Quick Reference Cards supplied with the PrintMate AS. -
Page 55: Chapter 4 - Troubleshooting
Chapter 4 - Troubleshooting Carousel Error Fail to Detect Cassette Hopper Empty Warning Displayed When Not Empty Dispense Error Dispense Lever Fails to Reset Conveyor Error Output Error Output Drum Error Loud Knocking Noise on Power-Up ... -
Page 56: Carousel Error
PrintMate AS A83810100 Issue 2 Carousel Error Error Message / Symptom Possible Cause Remedy Carousel Error Obstructions on or around the Check for, and remove if Carousel. necessary, any obstructions which may be preventing the Carousel from rotating. ... -
Page 57: Fail To Detect Cassette
Chapter 4 - Troubleshooting Fail to Detect Cassette Error Message / Symptom Possible Cause Remedy Fail to detect Cassette Cassette blockage when exiting Open the Print Door and Hopper. remove any visible Cassette. Use the Touch Panel or PC to continue. -
Page 58: Hopper Empty' Warning Displayed When Not Empty
PrintMate AS A83810100 Issue 2 'Hopper Empty' Warning Displayed When Not Empty Error Message / Symptom Possible Cause Remedy Hopper Empty warning displayed Cassette blockage when exiting Open the Print Door and when not empty Hopper. remove any visible Cassette. -
Page 59: Dispense Error
Chapter 4 - Troubleshooting Dispense Error Error Message / Symptom Possible Cause Remedy Dispense error Cassette blockage when exiting Open the Print Door and Hopper. remove any visible Cassette. Use the Touch Panel or PC to continue. Cassette blockage in Hopper. -
Page 60: Dispense Lever Fails To Reset
PrintMate AS A83810100 Issue 2 Dispense Lever Fails to Reset Error Message / Symptom Possible Cause Remedy Dispense lever fails to reset Cassette blockage when exiting Open the Print Door and Hopper. remove any visible Cassette. Use the Touch Panel or PC to continue. -
Page 61: Conveyor Error
Chapter 4 - Troubleshooting Conveyor Error Error Message / Symptom Possible Cause Remedy Conveyor error Cassette misfeed on Conveyor. Open the Print Door and remove any visible Cassette. Use the Touch Panel or PC to continue. -
Page 62: Output Error
PrintMate AS A83810100 Issue 2 Output Error Error Message / Symptom Possible Cause Remedy Output error Cassette misfeed into Output Open Print Door. Drum. Manually rotate Output Drum and remove any Cassettes. Check that no Cassettes are trapped under the Output Drum or Conveyor block. -
Page 63: Output Drum Error
Chapter 4 - Troubleshooting Output Drum Error Error Message / Symptom Possible Cause Remedy Output Drum error Cassette misfeed into Output Open Print Door. Drum. Manually rotate Output Drum and remove any Cassettes. Check that no Cassettes are trapped under the Output Drum or Conveyor block. -
Page 64: Loud Knocking Noise On Power-Up
PrintMate AS A83810100 Issue 2 Loud Knocking Noise On Power-Up Error Message / Symptom Possible Cause Remedy Loud knocking noise on power-up Transit Fixing has not been Ensure instrument is switched removed. off. Open the Print Door and ensure... -
Page 65: Instrument Not Responding
Error Message / Symptom Possible Cause Remedy Instrument not responding Software error. Check connections. Switch off PrintMate AS, wait 5 seconds then switch back on. Wait until the Touch Panel Display says PrintMate AS Ready before resuming operation. ... -
Page 66: Computer Not Responding
PrintMate AS A83810100 Issue 2 Computer Not Responding Error Message / Symptom Possible Cause Remedy Computer not responding Software error. Check connections. Close down the LabWriter Application and restart it. Hold down Ctrl + Alt + Delete to display the Windows Security dialog box. -
Page 67: Tape Errors
Chapter 4 - Troubleshooting Tape Errors Error Message / Symptom Possible Cause Remedy Tape errors Tape feed error Check whether Tape has run out and replace if necessary (see Chapter 2 - Changing the Foil Tape). Check whether Tape is slack - use the Tape Feed function on the Touch Panel to remove any slack if present. -
Page 68: Poor Print Quality
PrintMate AS A83810100 Issue 2 Poor Print Quality Error Message / Symptom Possible Cause Remedy Poor print quality Cassette colour. Check that Cassette colour is included on Appendix C - Approved Cassette List. -
Page 69: No Print
No Print Error Message / Symptom Possible Cause Remedy No Print Transit Lock Lever has not been Switch off PrintMate AS. unlocked. Open Print Door. Ensure the Transit Lock Lever is in the unlocked position as shown in Chapter 3 - Setting PrintMate. -
Page 70: Part Of Print Is Missing
PrintMate AS A83810100 Issue 2 Part of Print is Missing Error Message / Symptom Possible Cause Remedy Part of print is missing. Print Template set up incorrectly. Ask Administrator to check Print Template setup. Use Print to Screen function to check print layout. -
Page 71: Lower Line Of Print Is Misaligned
Chapter 4 - Troubleshooting Lower Line of Print is Misaligned Error Message / Symptom Possible Cause Remedy Lower line of print is misaligned Print Template set up incorrectly. Ask Administrator to check Print Template setup. Use Print to Screen function to check print layout. -
Page 72: Print Is Faint
PrintMate AS A83810100 Issue 2 Print is Faint Error Message / Symptom Possible Cause Remedy Print is faint Cassette Clamp error. Open Print Door and print a Cassette. Check Cassette is held securely during printing and does not move until the Cassette Clamp releases it. -
Page 73: Print Rubs Off Cassette Easily
Chapter 4 - Troubleshooting Print Rubs Off Cassette Easily Error Message / Symptom Possible Cause Remedy Print rubs off Cassette easily Cassette Clamp error. Open Print Door and print a Cassette. Check Cassette is held securely during printing and does not move until the Cassette Clamp releases it. -
Page 74: Barcodes Will Not Scan
PrintMate AS A83810100 Issue 2 Barcodes Will Not Scan Error Message / Symptom Possible Cause Remedy Barcodes will not scan Print Template set up incorrectly. Ask Administrator to check Print Template setup. Use Print to Screen function to check print layout. -
Page 75: Print Contains Incorrect Information
Chapter 4 - Troubleshooting Print Contains Incorrect Information Error Message / Symptom Possible Cause Remedy Print contains incorrect Print Template set up incorrectly. Ask Administrator to check information Print Template setup. Use Print to Screen function to check print layout. ... -
Page 77: Chapter 5 - Cleaning And Maintenance
Chapter 5 - Cleaning and Maintenance Cleaning and Maintenance Cleaning Procedure. Changing Fuses. -
Page 78: Cleaning Procedure
PrintMate AS A83810100 Issue 2 Cleaning Procedure To ensure continuous reliable operation the following cleaning procedures should be carried out on a weekly basis: Use damp cloth and a 10% commercial, Hypochlorite bleach solution in water to wipe the outer covers and output chutes (if fitted). - Page 79 Chapter 5 - Cleaning and Maintenance Disconnect the Instrument from the Mains before cleaning. Inspect the instrument for obvious damage or wear whenever it is being cleaned.
-
Page 80: Changing Fuses
PrintMate AS A83810100 Issue 2 Changing Fuses To replace the fuses: Disconnect the Power Lead from the Mains Power Supply. Remove the Power Lead from the Power Connector. Remove the Fuse Drawer. Remove the Fuses. - Page 81 Chapter 5 - Cleaning and Maintenance Replace with approved Fuses (see Appendix Note Always replace fuses as a pair. Only a technically competent person should replace fuses.
-
Page 83: Appendices
A79510021 Collection Trays (Pk. of 4) STD Cassettes only A79510022 Guide Chute with Extension PM 'AS' Version - A82810024 Hopper (1 off) A79510024 PrintMate AS Operator Guide A83810100 LabWriter Operator Guide A82810105 Fuse Kit A79510045 Note Collection System - A82810113 - For use with standard approved cassette types only. -
Page 84: Appendix B - Repacking Instructions
PrintMate AS A83810100 Issue 2 Appendix B - Repacking Instructions Note Before repacking the PrintMate AS use the Touch Panel to move the Print Head to the Transit position, then move the transit lock back from the stored position to the locked position. -
Page 85: Appendix C - Approved Cassette List
Appendices Appendix C - Approved Cassette List Approved Cassette Types The following Cassette types have been approved for use with the Thermo Scientific PrintMate AS: Thermo Scientific Biopsy Processing/Embedding Cassette Type II Thermo Scientific Processing/Embedding Cassette Type II ... -
Page 86: Index
Index Appendices ..........75, 76, 77 Spares List ............75 Appendix A - Spares and Accessories ....75 Start Up procedure ..........20 Appendix B - Repacking Instructions ....76 System Interaction ..........11 Appendix C - Approved Cassette List ....77 System Specification .......... - Page 87 Index No Print ............61 Troubleshooting Troubleshooting Print rubs off cassette easily ......65 Part of Print is Missing ........62 Troubleshooting Troubleshooting Barcodes will not scan ........66 Lower Line of Print is Misaligned ....63 Troubleshooting Troubleshooting Print contains incorrect information ....67 Print is Faint ............
Need help?
Do you have a question about the PrintMate AS and is the answer not in the manual?
Questions and answers