What Are Crus; Call Lenovo; Before You Contact Lenovo - Lenovo ThinkPad X1 Fold Gen 1 User Manual

The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not
genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the
information provided by Microsoft at
There are no external, visual indicators of the Product ID or Windows version for which the computer is
licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is
installed, the installation program checks the computer firmware for a valid, matching Product ID to complete
the activation.
In some cases, an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro
license downgrade rights.

What are CRUs

Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. The
computers contain the following types of CRUs:
• Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by
trained service technicians at an additional cost.
• Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill
level. Trained service technicians can also provide service to install or replace the parts under the type of
warranty designated for the customer's machine.
If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement
instructions are shipped with your product and are available from Lenovo at any time upon request. You
might be required to return the defective part that is replaced by the CRU. When return is required: (1) return
instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you
might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30)
days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty
documentation at
https://www.lenovo.com/warranty/llw_02
The following is a list of CRUs of your computer.
Self-service CRUs
• ac power adapter
• Power cord
• Lenovo Fold Mini Keyboard *
• Lenovo Mod Pen *
• Lenovo Pen Pro *
• Lenovo Powered USB-C Travel Hub *
• Nano-SIM-card tray *
* for selected models

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.

Before you contact Lenovo

Prepare the following before you contact Lenovo:
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User Guide
https://www.microsoft.com/en-us/howtotell/default.aspx
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