Do you have a question about the SUMO and is the answer not in the manual?
Questions and answers
Nigel Harris
April 14, 2025
The outlet hose has some sort of stress fracture on the 90 degree arm exiting the brine tank, and there is a dripping leak - what hose do I need to replace this please?
1 comments:
Mr. Anderson
April 14, 2025
A 5/8” diameter overflow hose is needed for the East Midlands Water Company SUMO to replace one with a stress fracture on the 90-degree arm exiting the brine tank.
This answer is automatically generated
Alan King
January 23, 2025
The salt level in my sumo softner is hardly reducing after four weeks use.
Haven't heard any regeneration in progress.
Can you help
Many thanks
1 comments:
Mr. Anderson
February 10, 2025
The salt level in the East Midlands Water Company SUMO softener may not be reducing after four weeks of use due to salt bridging or salt sticking to the side of the brine tank. This can prevent proper dissolution and use of the salt during regeneration. To resolve this, use a blunt wooden spatula to gently push the salt into the brine, ensuring it is properly utilized. Avoid using sharp implements to prevent damage to the brine tank.
This answer is automatically generated
Related Manuals for East Midlands Water Company SUMO
Summary of Contents for East Midlands Water Company SUMO
Page 1
SUMO Water Softener Sumo Non Electric Single Tank Water Softener CONTENTS Box contents Resin Tank Valve (Brine valve) Installation - planning Salt type and replenishment - plumbing requirements Siting your softener Commissioning 11/12 Setting up your softener...
Page 2
Your SUMO water softener is a high performance single tank non electric water softening product designed to eliminate limescale (calcium and magnesium ) in residential environments. It is not a water purifier. It is recommended that you fit this softener to a municipal water supply.
Page 3
What to expect from your water softener? All water softeners work on the same basic principal. Hard water flows through a bed of resin and the calcium and magnesium, the minerals that are responsible for hard water, are removed. This does NOT affect the ph value of your water supply.
Page 4
SUMO Water Softener Planning your installation– the plumbing part. Always observe the water bylaws. Make sure there is only one rising main and that you are allowing space for access to the unit, for filling with salt and possible maintenance in the future.
Page 5
SUMO Water Softener Installing your softener (the plumbing part) Installations will vary. Ensure you have set up your inlet and outlet valves as per these configurations. We recommend that you use a competent tradesman if you are unsure about any aspect of your installation.
Page 6
Inspect the brine valve to ensure that the large tube is correctly fitted and hasn't moved during shipping. En- sure it is firmly in place. This is really important as the brine line will be under pressure when your Sumo sof- tener is in service.
Page 7
Step 4 - Testing your incoming mains water for level of hardness. Your Sumo water softener is supplied with a water test kit. Follow the simple instructions supplied with the kit in order to establish the hardness of your water. It is measured in parts per million (ppm).
Page 8
SUMO Water Softener SETTING YOUR HARDNESS LEVEL Hardness adjustment knob (with blue clip) Regeneration activator Viewer for programming Meter dial Close up of the hardness settings (meter dial) through the viewer. This is set at 260 (250 plus one increased position).
Page 9
SUMO Water Softener FITTING THE OVERFLOW CONNECTION To connect the overflow you need the overflow hose (5/8” diameter) the rubber washer, the overflow elbow and the securing nut (see box contents page 1) Overflow position on the brine Step 1...
Page 10
SUMO Water Softener CONNECTING YOUR SOFTENER TO YOUR WATER SUPPLY Step 1 Connecting the hoses to your plumbing installation Once you have completed the installation of the valves, put the valves into the positions as shown in image 1 (here to the right).
Page 11
SUMO Water Softener STARTING UP FOR THE FIRST TIME (or when the softener has been out of service for any length of time) Before starting up the system, please check that all steps prior to installation, assembly and programming have ...
Page 12
SUMO Water Softener MAINTENANCE Now that your water softener is installed and up and running it requires very little maintenance. The key thing is ensure that it always has a supply of salt in the brine tank. Salt replenishment Ensure that you check the tank on a regular basis. If you allow the salt to run down before refilling, the system will produce hard water until the salt is replenished.
Need help?
Do you have a question about the SUMO and is the answer not in the manual?
Questions and answers
The outlet hose has some sort of stress fracture on the 90 degree arm exiting the brine tank, and there is a dripping leak - what hose do I need to replace this please?
A 5/8” diameter overflow hose is needed for the East Midlands Water Company SUMO to replace one with a stress fracture on the 90-degree arm exiting the brine tank.
This answer is automatically generated
The salt level in my sumo softner is hardly reducing after four weeks use. Haven't heard any regeneration in progress. Can you help Many thanks
The salt level in the East Midlands Water Company SUMO softener may not be reducing after four weeks of use due to salt bridging or salt sticking to the side of the brine tank. This can prevent proper dissolution and use of the salt during regeneration. To resolve this, use a blunt wooden spatula to gently push the salt into the brine, ensuring it is properly utilized. Avoid using sharp implements to prevent damage to the brine tank.
This answer is automatically generated