Samsung The Sero User Manual page 19

The remote control does not work.
• Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does
not, replace the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5-1.8 m) away.
• Try pairing the Samsung Smart Remote to your TV again.
Mobile mirroring works suddenly.
If any vibration occurs when the product is very close to your mobile device whose mobile tap mirroring is active,
mirroring to the set mobile device is enabled.
When Mobile Tap Mirroring is active on multiple devices and all devices are within range, any contact with the TV can
start mirroring.
The cable box or satellite box remote control doesn't turn the TV on or off or adjust the volume.
• Program the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user
manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
• The TV is in Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode (
General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
• Make sure the TV has a network connection (
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the modem or access point. The distance should not exceed 50 ft (15.2 m).
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between
the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone
walls/fireplaces, etc.)
Single story
• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC
addresses of your new modem or access point and the TV.
> Settings > General > Network > Network Status).
Multi story
> Settings >
Wireless access point
Wireless repeater
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