Kestrel 5000 Series Troubleshooting

Kestrel 5000 Series Troubleshooting

Bluetooth troubleshooting
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Bluetooth® Troubleshooting for the Kestrel® 5000 Series Units
If you are having trouble connecting to a mobile device with your Kestrel via Bluetooth (i.e.,
LiNK), below are a checklist of things to review to hopefully assist with this issue.

1) Ensure that your device is a Bluetooth (i.e., LiNK) model.

Kestrels can be purchased as either a Bluetooth Model or a non-Bluetooth model. Please
ensure your unit supports Bluetooth connectivity. If you have the Bluetooth model, there
should be a Bluetooth setting on the Kestrel main menu. Otherwise, the outside appearance
should show LiNK on a sticker on the bottom right.

2) Check to see if Bluetooth Settings are correct.

On the Kestrel, go to the Main Menu by pressing the Settings button (top left button, looks like a
gear). Highlight Bluetooth on the menu using up and down arrows. Make sure it is ON. Press
the center button while Bluetooth is highlighted to enter the sub-menu. Make sure Conct is set
to PC/MOBILE (for non-ballistic units this should be the only option). If it is set for Device, use
the arrow buttons to change it to PC/MOBILE (pics shown below). Device is only used when
pairing with a laser range finder. Also ensure that the mobile device's Bluetooth is set to on as
well.
Indicates
Bluetooth model

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Summary of Contents for Kestrel 5000 Series

  • Page 1 2) Check to see if Bluetooth Settings are correct. On the Kestrel, go to the Main Menu by pressing the Settings button (top left button, looks like a gear). Highlight Bluetooth on the menu using up and down arrows. Make sure it is ON. Press the center button while Bluetooth is highlighted to enter the sub-menu.
  • Page 2 3) Are you trying to connect to a Laser Rangefinder? On the Kestrel, go to the Main Menu by pressing the Settings button (top left button, looks like a gear). Highlight Bluetooth on the menu using up and down arrows. Make sure it is ON. Press the center button while Bluetooth is highlighted to enter the sub-menu.
  • Page 3 6) Is Wifi or cellular service set to off? While both Wifi or cellular service are not necessary to connect the Kestrel to the mobile device (as it connectswith Bluetooth), it is possible there maybe a new firmware update available for your Kestrel and the application is trying to download the new firmware update, making it appear that it cannot find the Kestrel.
  • Page 4 Kestrel LiNK Program. If you are able to connect to the basic Kestrel LiNK program, then the issue is not with the Kestrel or the mobile device. If this is the case, then I would follow the next step (Uninstall and reinstall the app). You can typically use the basic LiNK program to update the firmware as well if having issues related to firmware.
  • Page 5 13) Connect to Kestrel LiNK and are not getting prompted for FW upgrade? First, make sure you have a strong Wifi (i.e., turned on) or Cellular connection to download the firmware file.

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