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11: Contact Information
Within the United States, Neptune Customer Support
is available Monday through Friday, 7:00 A.M. to 5:00
P.M. Central Standard Time, by telephone or email.
By Phone
To contact Neptune Customer Support by phone,
complete the following steps.
1. Call (800) 647-4832.
2. Select one of the following options:
Press 1 if you have a Technical Support
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Personal Identification Number (PIN).
Press 2 if you do not have a Technical Support
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PIN.
3. Enter the six-digit PIN and press #.
4. Select one of the following options:
Press 2 for Technical Support.
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Press 3 for maintenance contracts or renewals .
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Press 4 for Return Material Authorization (RMA)
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for Canadian Accounts.
You are directed to the appropriate team of
Customer Support Specialists. The specialists are
dedicated to you until the issue is resolved to your
satisfaction.
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