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VII. Technical Support
a. Call Global Water for tech support: 800-876-1172 or (979) 690-5560
(many problems can be solved over the phone). Fax: (979) 690-0440
or E-mail: globalw@globalw.com.
When calling for tech support, please have the following information
ready;
1. Model #.
2. Unit serial number.
3. P.O.# the equipment was purchased on.
4. Our sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the
Be prepared to describe the problem you are experiencing including
specific details of the application, installation, and any additional
pertinent information.
b. In the event that the equipment needs to be returned to the factory for
any reason, please call to obtain an RMA# (Return Material
Authorization). Do not return items without an RMA# displayed on
the outside of the package.
Clean and decontaminate the equipment if necessary.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment, Global Water's warranty does not cover damage
incurred during transit.
Global Water
800-876-1172 • globalw.com
product.
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