Whirlpool ET14JK Use And Care Manual page 11

If you need service or
assistance, we suggest
you follow these four steps:
1. Before calling for assistance.. .
Performance problems often result from lrttle thongs
YOU can frrld a& fix yourself wrthout tools of any klnd
If your refrigerator will not operate:
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Is the power supply cord plugged Into a live crrcult
with the proper voltage' (See page 2 )
0 Hove you checked your home's matn fuses or clrcult
breaker box3
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Is the Refrigerator Control turned ON'
If your ice maker will not operate:
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Has the freezer had enough time lo get coIcY~ With
a new refrrgera?or. thr. might take overnrght
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I: the stgnal arrr'l ON
In the down posrtior3
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Is the water valve turned on3 IS water getting to the
Ice maker '
If there is a rattling or jingling noise, or other
unfamiliar sounds:
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Is something on top or behrnd the refrtgerator mak
rng noise when tie refrigerator IS runnng'
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New features or vour new refrrgerator make new
sounds You mai be hearing arr flowing from the
fun tamer clicks for the defrosting cycle defrost
water drarnrng unto the defrost pan
If there is water in the defrost pan:
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!r# hot, rnuggv weather, thts IS rlormal The pan car1
e'ven be half full Make sure the refrigerator IS level
SC: the pan does t overflow
If the light does not work:
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Have you checked your home's morn fuses or circuit
breaker box3
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Is the power supply cord plugged Into a live ctrcuit
with the proper voltage' (See page 2 )
If a bulb is burned out:
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See rnstructrons for changing light bulbs on page
5 'Use appliance bu!bs only
If the motor seems to run too much:
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Is the condenser, behind the refrigerator, free of dust
and lrr0
* On hot days or If 'he room 1s warm the motor
naturally runs longer
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If the Uoor has beer opened u lo+ or If a large
amount of food i-as been put
ir
the motor ~111 run
'oirger to coot dc
,~JJ'-I
the iiterlor
Remember:
Mo'or runnirng +rme deperlds or) drf-
ierent things number of door openings amount of
toad stored temperature cf the room setting of the
c:ontrols
And your new refrigerator may be larger than
iour old one so It +os more space to be cooled It
UISO has a regular freezer lnsteaa of a frozen food
c:ompartment All this means better refrrgeratron and
may requrre more r~,nnllng time than yoilr old one
2.
If you need assistance* . . .
Call Whirlpool COOL-LINE m service assis-
tance telephone number. Dial free from:
Contlnental U.S. . . . . . . . . . . . . (800) 253-1301
Mlchlgan . . . . . . . I . . . . . . . . . . . (800) 632-2243
Alaska 6 Hawali
. . . . . . . . . . . (800) 253-1121
and talk wrth one of our trained Consultants The
Consultant con Instruct you in how to obtain satisfac
tory operation from your applrance or, tf service is
necessary. recommend a quaIlfled service corn
pany In your area
3. If you need service. . . .
1
FRANCHISED SERVICE
-
WhIrlpool has a no-
rlonwrde network of
franchrsed TECH-CARE.
Service Compantes
TECH-CARE service
technrctans are trotned
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States To locate
TECH-CARE service
I~I
your area, call our COOL-LINE
service assrstance telephone number (see Step 2) or
look In your telephone d/rectory Yellow Pages under
APPLIANCES-HOUSEHOLO- ELECTRICAL APPLIANCES-
MAJOR-SERVICE a REPAIR MAJOR- REPAIRING 8 PARTS
OR
WHIALPOOLAPPLIANCES WHIRLPOOL APPLIANCES
FRANCHISEDTECh~CARC SERVICE FRANCHISED TECH-CARE SERVICE
.SERVlCE ('OMPA.k'lb..Y SERVICE COMPA.VIE.5
XYL SERVICE co XYZ SERVICE CO
123 Maple 999 Y3YY 123 Maple 999.9999
OR
WASHING MACHINES. DRYERS
8 IRONERS- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANlES
XY2 SERVICE CO
123
MapIP
999~9999
4. If you have a problem* . . .
Call our COOL-LINE servtce assrstance telephone
number [see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to
Mr Stephen E Upton, Sr Vrce President
Whrrlpool Corporatton
AdminIstratIve Center
2000 US33 North
Benton Harbor, Ml 49022
If you must call or write. please provide model
number, serial number, date of purchase. and a
compiete descrrptlon of the problem Thus tnforma-
tion IS needed In order to better respond to your
request for asslstance