Troubleshooting - Black+Decker BPWM16W Manual

ENGLISH
TROUBLESHOOTING & WARRANTY

TROUBLESHOOTING

Troubleshoot your problem by using the chart below. If the unit still does not work
properly, contact W Appliance Co. customer service center or the nearest authorized
service center. Customer must never troubleshoot internal components.
SYMPTOMS POSSIBLE CAUSE
Thumping Heavy wash loads may
sound produce a thumping
sound. Washer load may
be out of balance.
Vibrating noise Packaging materials
were not removed.
Wash load may be
unevenly distributed in
the tub. Not all leveling
feet are resting firmly
and evenly on the floor.
Floor not rigid enough.
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SOLUTIONS
This is normal. If sound continues,
washer is probably out of balance.
Stop and redistribute wash load.
Pause the cycle and redistribute the
load.
See the UNPACKING AND
REMOVING SHIPPING MATERIAL
section in the installation
instructions. Pause the cycle and
redistribute the load. See Leveling
the Washer in the Installation
Instructions. Make sure that the
floor is solid and does not flex.
See Flooring in the Installation
Requirements.
TROUBLESHOOTING & WARRANTY
SYMPTOMS POSSIBLE CAUSE
Excessive Too much detergent or
sudsing incorrect detergent.
Water leaking Inlet hose connection
is loose at faucet or
washer.
House drain pipes are
clogged.
Drain hose has come
out of drain or is not
inserted far enough.
A large item such as
a pillow or blanket is
above the top of the tub.
Rattling and Foreign objects, such
clanking noise as keys, coins, or safety
pins, may be in tub or
pump.
Wrinkling Washer not unloaded
promptly.
Washer overloaded.
Hot and cold water inlet
hoses are reversed.
ENGLISH
SOLUTIONS
HE detergents are formulated
specifically for High-Efficiency
washers and contain suds reducing
agents. Only use detergent with the
High-Efficiency (HE) logo.
Check hoses for leaks, cracks and
splits.
Check and tighten hose connections.
The washer pumps out water very
rapidly.
Check for water backing up out
of the drain pipe during drain. If
water is seen coming out of the
drain, check for proper drain hose
installation and check for restrictions
in the drain . Contact a plumber to
repair drain pipe.
Tie drain hose to inlet hose or
standpipe to prevent it from coming
out during drain. For smaller drain
pipes, insert the drain hose into the
pipe as far as the drain hose flange.
For larger drain pipes, insert the
drain hose into the pipe 1-2 in. past
the flange .
Stop the washer and check the load.
Make sure the load does not crest
above the top edge of the tub.
Stop washer, check tub and drain
filter for foreign objects.
If noise continues after washer is
restarted, call for service.
Always remove items from the
washer as soon as the cycle is
complete.
The washer can be fully loaded, but
the tub should not be tightly packed
with items. The lid of the washer
should close easily.
Hot water rinse can set wrinkles
in garments. Check the inlet hose
connections.
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