Issue 3: Internet Connection Failure; If Problems Persist - Decagon Devices Em50G Manual

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(a) A. Try the Em50G Communication Test again. Move the Em50G
a short distance to see if there is better cellular signal at a dif-
ferent location.
(b) Use the "List Cellular Carriers..." feature of ECH2O Utility
(Action menu). This feature lists the cellular carriers within
range of your Em50G. If no carriers are listed, then the Em50G
is not within range of a cell tower or there is a hardware problem
with the Em50G.
(c) Use the coverage maps published by the local carrier to see if
the location of your Em50G should have cellular signal for data
communication.
Issue 3. Internet connect failure indicates the Em50G successfully
attach to the local cellular network but is unable to access the inter-
net for transmitting data. This error typically indicates a problem
with the APN configuration of the. Revisit steps 6 to 8 in the in-
structions above to make sure you have the correct SIM settings.
If Problems Persist. Note the specific ECH2O Utility error mes-
sage (screen shots or cell phone pictures are helpful), then contact a
Decagon representative with the following information:
1. Device ID (serial number) of your Em50G
2. Specific error messages from Cellular Connection Test
3. List from "List Cellular Carriers..." test (if applicable)
4. The carrier for your user-supplied SIM
Select "Send Feedback to Decagon..." in ECH2O Utility (Help menu)
to send this information to Decagon or email it to Decagon customer
support at support@decagon.com.
Note: Decagon cannot always troubleshoot the cellular connection
with third party SIM. You may have to contact the service provider.
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