MedicalAlert MobileAlert System User Manual
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MedicalAlert MobileAlert System User Manual

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MobileAlert Device User's Guide

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Summary of Contents for MedicalAlert MobileAlert System

  • Page 1 MobileAlert Device User’s Guide...
  • Page 2 We thank you for choosing Medical Alert’s MobileAlert System and we welcome you to the Medical Alert family. Congratulations on making a smart choice! You will find your Account Number located on the side of your MobileAlert Device. Please make sure your address and phone number are correct on the Monitoring Agreement.
  • Page 3 Charge MobileAlert Device  Place the MobileAlert Device into the Charging Cradle and make sure the amber light on the charging cradle is illuminated.  The MobileAlert Device will turn on within 10 seconds  The Red Battery Light will come on indicating that the device still needs charging.
  • Page 4 Test Your System  To Test the MobileAlert Device, push the Emergency button ONCE and hold for two (2) seconds until the red light around the emergency button lights up. The MobileAlert Device will sound several beeps, then there will be a brief silence before an operator comes over the unit to talk to you.
  • Page 5 Mobile Device Light Indicator What happens when I press the Neck Pendant or Wrist Button? 1 The Neck Pendant and Wrist Button are programmed to activate the MobileAlert Device. The MobileAlert Device will begin to beep, indicating that the signal from the Neck Pendant or Wrist Help Button has been received by the MobileAlert Device.
  • Page 6 Range Testing Overview  The Neck Pendant or Wrist button work in conjunction with the MobileAlert Device in order for those to work, it must be IN RANGE of the MobileAlert Device. IN RANGE is up to 350 feet. Range Testing Procedure: This test is recommended to be done with another person in order to avoid false dispatch of emergency help.
  • Page 7 MobileAlert Device - Frequently Asked Questions Is the MobileAlert Device waterproof? No, however, your help buttons (neck pendant and wrist button) are waterproof and can be taken with you in the shower. How long will the battery last? The battery is designed to last over 24 hours after it has been fully charged. Do I need my wrist button, neck pendant, and Mobile Device when I leave my home? Yes, always take your MobileAlert Device with you when leaving your home and wear your pendant or wrist button at all times at home and away so help is never out of reach.
  • Page 8 Billing Questions: 2193 West Chester Pike Phone: 1-800-788-6218 Broomall, PA 19008 Emergency Services: Customer Service and Support: Available 24/7 via your Phone: 1-800-788-6218 MobileAlert System Fax: 610-353-1350 9AM to 9PM EST MobileAlert Device User’s Guide / Customer Support 1-800-788-6218 Page 8...

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