If You Need Service Or Assistance - Whirlpool MW3500XS Use & Care Manual

General Information
if your electric power line
or outlet voltage is less
than normal 120 volts,
cooking times may be
longer.
To test a dish for safe use,
put it into the oven with a
cup of water
beside tt.
Cook on high Cook Power
for one minute.
If the dish
gets hot and wafer stays
cool, do not use It.
If you need service or assistance,
we suggest you follow these four steps:
1.
Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself withouttools
of any kind.
If nothing operates:
l
is the oven correctly plugged into a live circuit
with the proper voltage? (See page 20.)
l
Have you checked your home's main fuses or
circuit breaker box?
l
Have you checked the electric company for
a power failure?
If the microwave oven will not run:
l
is the oven being used as a timer?
l
Is the door firmly closed and latched?
l
Did you touch START?
l
Did you follow the directions exactly?
If the microwave cooking times seem too
long:
l
is the electric supply to your home or wail out-
lets low or lower than normal? Your electric
company can tell you if the line voltage is low.
Your electrician or service technician can tell
you if the outlet voltage is low.
l
is the Cook Power at the recommended
setting?
l
Are you allowing for more time when cooking
more food at one time?
If the display shows a time counting down
but the oven is not cooking:
l
Is the oven door closed completely?
l
Have you set the controls as a kitchen timer?
l
is the oven in standing time between QUICK
DEFROST and COOK I? (See page 11.)
If you do not hear the Programming Tone:
l
is the command correct?
l
Has the tone been canceiled? (See page 6.)
If the fan seems to be running slower than
usual:
l
Has the oven been stored in a cold area? The
fan will run slower until the oven warms up to
normal room temperature.
If there has been a power interruptlon, the
Display will show B8:88. Reset the clock
(page 6).
2. If you need assistance%.
Call Whtrlpool COOL-LINE@ service as-
slstance telephone number. Dial free from
anywhere In the U.S.:
l-800-253-1301
and talk with one of ourtrained Consultants. The
Consultants can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
conflnued on next page