Care Instructions; Warranty - Bullard Eclipse LDX User Manual

Care Instructions

The Bullard Eclipse LDX Thermal Imager requires little maintenance. For best results, after
each use:
• Clean the outside of the unit with mild soap or detergent.
• Wipe the lens with a soft cloth.
• Clean the display with a soft cloth.
• Check screw tightness on cover display.
• Store your thermal imager in the optional truck mount or in the delivery case provided.
• Maintain your thermal imagers using a proper program
Cleaning the Lens
The Bullard Eclipse LDX lens is recessed in an impact resistant bezel. The lens can be cleaned
with a soft cloth and soapy water as required.
Replacing the Video Display Cover
Window
The display cover (Figure 6) has a scratch-resistant hard
coating to minimize marring. However, if heavy scratching or
gouging does occur, the cover window can be replaced. To do
this, remove the four Phillips head screws along the sides of the
window. Remove the plastic display cover window and replace with
a new one (part number: ECLLDWINDOW). Do not over-tighten.
The Eclipse LDX Thermal Imager is extremely sensitive to intense, radiant heat sources.
Never point the unit at the sun or any other source of extreme radiant heat, as this could
severely damage the thermal imager.
Do not use solvents or paint thinners to clean your Bullard Eclipse LDX Thermal Imager,
as they could permanently mar the surface or degrade the protective properties of the
casing.
Do not intentionally submerge the unit underwater or subject the unit to high- pressure
water.
Do not attempt to disassemble the Bullard Eclipse LDX Thermal Imager. Disassembling the
unit voids all warranties.
Failure to observe these instructions may result in product damage. Any damage caused
by improper care is not covered under warranty.
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Thermal imaging is not a technology designed to replace current firefighting tactics.
Rather, it is a tool that allows firefighters to be more effective and to make better
decisions.
Service
If your Bullard Thermal Imager is not performing properly, please contact Bullard Customer
Service at 877-BULLARD (285-5273). Outside the US & Canada, call 1-859-234-6611. Describe
the problem to the Bullard representative as completely as possible. For your convenience,
your representative will try to help you diagnose or correct the problem over the phone.
Before returning your Bullard thermal imager, you should verify with your representative that
the product should be returned to Bullard. Bullard Customer Service will provide you with
written permission and a return authorization number.
If the return is a non-warranty repair, a Bullard Customer Service Representative or your
local distributor will provide you with a repair invoice estimate. To authorize repair, you must
provide a purchase order to your distributor for the amount of the estimate. Once Bullard
receives authorization from your local distributor, we will issue you a return authorization
number so that you can return the unit to Bullard. Bullard will repair the unit and ship it from
our factory within 48 business hours. If the cost of repairs exceeds the stated quote by more
than 15% or by more than $100, a Bullard representative will reestimate your repair and
your local distributor will contact you for authorization to complete repairs. After repairs are
completed and the goods have been returned to you, your distributor will invoice you for the
actual repair amount.
CAUTION
WARNING
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Bullard ECLLDX Thermal Imager
NOTE
Do not attempt to disassemble the sealed case of your Bullard Thermal Imager.
If the unit is not functioning properly, return it to Bullard (as described in the
Service section) for evaluation. Disassembling the unit voids all warranties.
Decontaminate and clean your Thermal Imager to remove any hazardous or contaminated
materials that may have settled on the product during use. Laws and/or shipping regulations
prohibit the shipment of hazardous or contaminated materials. Products suspected of
contamination will be professionally decontaminated at the customer's expense. Returned
products will be inspected upon return to the Bullard facility. If the repair is under warranty,
Bullard will repair the unit and ship it from our factory within 48 business hours.

Warranty

Bullard warrants to the original purchaser that this new Bullard Eclipse LDX Thermal
Imager and all features/accessories installed in the unit are free of defects in materials
and workmanship under intended use and service for a period of five (5) years from date
of activation. This warranty applies to new Bullard Thermal Imagers only. Units sold as
refurbished, upgraded, or otherwise not newly manufactured by Bullard are excluded from
this warranty. Bullard's obligation under this warranty is limited to repairing or replacing,
at Bullard's option, articles that are returned within the warranty period and that, after
examination, are shown to Bullard's satisfaction to be defective, subject to the following
limitations:
a) Article must be returned to Bullard with shipping charges prepaid.
Figure 6
b) Article must not be altered from its original configuration.
c) Article must not have been misused, abused, or damaged in transport.
d) Maintenance and field replaceable items, if defective, are covered under warranty for a
ninety (90) day period from the date of purchase. These items include:
• Batteries
• Straps
• Display covers
• AC/DC adapters
Bullard provides a limited lifetime warranty on the Eclipse LDX outer shell. This warrants
that the outer shell is free of defects in materials and workmanship under intended use
and service for the original purchaser. Bullard's obligation under this warranty is limited
to repairing or replacing, at Bullard's option, articles that after examination are shown to
Bullard's satisfaction to be defective, subject to the following limitations:
1. Article must not be altered from its original configuration.
2. Article must not have been misused, abused, or damaged in transport.
3. When the outer shell is obsolete and Bullard no longer stocks the part, the limited
lifetime warranty will be terminated.
In no event shall Bullard be responsible for damages, loss of use, or other indirect,
incidental, consequential or special costs, expenses or damages incurred by the purchaser,
notwithstanding that Bullard has been advised of the possibility of such damages.
Any implied warranties, including warranties of merchantability and fitness for
a particular purpose, are limited in duration to five (5) years from the date of
manufacture. Some states do not allow the exclusion or limitation of incidental or
consequential damages, or allow limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to you. This warranty gives you specific legal
rights, and you may have other rights which vary from state to state.
User Manual
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