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Before Calling; If You Need Assistance; If You Need Service; If You Have A Problem - Whirlpool SC8900EMH Use & Care Manual

Modular down draft cooktop

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lf you need service or
assistance, we suggest
you follow these
four steps:
1.
Before calling
for assistance..
.
Performance
problems
often result from little
things
you can
find and
fix yourself
without
tools of any kind.
If nothing
operates:
l
Is the cooktop
properly
connected
to gas
and
electrical
supplies?
(See Installation
Instructions.)
l
Have
you checked
the main fuse or circuit
breaker
box?
l
Is the flow of combustion
and/or
ventilation
air
to the unit obstructed?
Do not obstruct
air
flow to and around
the unit.
If burner
fails to light:
l
Is the unit connected
to electrical
power?
l
Have you checked
the main fuse or circuit
breaker
box?
l
Are burner ports clogged?
(See page
13.)
If burner
flames
are uneven:
l
Are burner
ports clogged?
(See page
13 .)
If burner
flames
lift off ports,
are yellow,
or
are noisy when turned
off:
l
The air/gas
mixture
may be incorrect.
(Call
for service.)
If burners
make
a popping
noise when ON:
. Is the burner wet from washing?
Let dry.
If a control
knob or knobs will not turn:
l
Did you push in before
trying
to turn?
If cooking
results
aren't
what you expected:
Surface
burners
l
Is the cooktop
level?
l
Are the pans the size called
for in the recipe?
l
Does the flame
size fit the cooking
utensil
being
used? [See page
6.)
Grill
l
Did you
leave
space
between
the food
items?
l
Was the grill preheated
forthe proper amount
of time?
l
Was food partially
frozen or very cold before
grilling?
Cooking
time will be longer.
If venting
results aren't
what you expected:
l
Is the exhaust
fan turned
ON?
l
Are the cooktop
surface
burners
and mod-
ule parts clean?
They must be cleaned
after
each
use.
l
Are the vent filters clean
and in place?
l
Is the vent duct or outside
opening
blocked?
l
Is there a draft in the room where
the cook-
top is installed?
l
Has the meat fat been well trimmed?
2.
If you need assistance*.
. .
Call the Whirlpool
COOL-LINE,B service
as-
sistance
telephone
number.
Dial free from:
Contlnental
U.S. . . . . . . . . . (800)253-1301
Michigan..
. . . . . . . . . . . . . . (800)632-2243
Alaska
& Hawaii
. . . . . . . . (800)253-1121
and talk with one of our trained
Consultants.
The Consultant
can instruct you in how to ob-
tain satisfactory
operation
from your appli-
ance or, if service
is necessary,
recommend
a
qualified
service
company
in your area.
3.
If you need service*.
. .
Whirlpool
has
a
nationwide
network
of franchised
TECH-
Service
Companies.
TECH-
CARE service
tech-
nicians
are trained
FRANCHISED
SERVICE
) to fulfill the product
warranty
and
pro-
vide
after-warranty
service,
anywhere
in the
United
States. To locate
TECH-CARE
service
in your area, call our COOL-LINE service
assis-
tance
telephone
number
(see Step 2) or look
in your
telephone
directory
Yellow
Pages
under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-
SERVICE
8 REPAIR
MAJOR-
REPAIRING
8 PARTS
OR
WHIRLPOOLAPPLIANCES
IIHIRLPOOLAPPLIANCES
FRANCHISEDTECH
CARESERVICt
FRANCHISEOTECH
CAAESERVlCt
StiHl'l('E
('0 VP'1 .\IES
.SEfiI~I('E
('OWP4
.VlE
XYZSERVICECO
XYZSERVICECO
123Mapie
333 9999
123 Maple
333 9999
OR
WASHING
MACHINES.
DRYERS
& IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH
CARESERVICE
Yt:HI~I('t.
('0
VP?
VIE.5
XYZSERVICE CO
123 Maple
393 9999
4.
If you have a problem*.
. .
Call our COOL-LINE service
assistance
tele-
phone
number
(see Step 2) and talk with one
of our Consultants,
or if you prefer, write to:
Mr. Robert F. Gunts, Vice President
Whirlpool
Corporation
Administrative
Center
2000 US-33 North
Benton Harbor, Ml 49022
-If you must call or write, please
provide:
model
number,
serial number,
date of purchase,
and
a complete
description
of the problem.
This
information
is needed
in order
to better
re-
spond to your request
for assistance.
0
FSP
&
FSP IS a reglstered
trademark
of Whtrlpool
Corporation
for quality parts Look for this symbol
of quality whenever
you need a replacement
part for yout Whirlpool
appliance
FSP
replacement
parts WIII fit right and work right..
because
they are made to the same exacting
speclhcatlons
used to bulld every new
WhIrlpool
appliance
15

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