AGPtek B07 User Manual page 12

 Can't turn on the player; the screen of player goes
blank/black; the player is crashed or has a firmware
bug.
1. Power off the player and try again.
2. Update the firmware. Please contact our customer
service
https://www.agptek.com/blog to download the
firmware.
 Can't download files from computer.
1. Please confirm whether it's connected properly;
2. Please check whether the storage space of the
internal memory is full;
3. Please check whether the USB cable is damaged.
 Can't recognize the player when connected to the
computer via USB cable.
1. Reconnect it.
2. Restart the computer and reconnect it.
3. Connect your player to another USB port.
4. Charge the player for about 10 minutes first.
or check our
10
website at