Troubleshooting - PowerXL Pro XR GLA-1001 Owner's Manual

Troubleshooting

Problem
The appliance does not work
Food not cooked
Food is not fried evenly
White smoke coming
from appliance
French fries are
not fried evenly
Fries are not crispy
Error Codes
18
10 Quart PowerXL Air Fryer Pro XR™
Possible Cause
The appliance is not plugged in.
The appliance has not been turned on by setting the
preparation time and temperature.
The appliance is not plugged into a dedicated power
outlet.
The appliance is overloaded.
The temperature is set too low.
Some foods need to be turned during the
cooking process.
Foods of different sizes are being cooked together.
Oil is being used.
Accessories have excess grease residue from
previous cooking.
Wrong type of potato being used.
Potatoes not blanched properly during preparation.
Too many fries are being cooked at once.
Raw fries have too much water.
Display Shown Possible Cause
E1 Broken circuit of the thermal sensor
E2 Short circuit of the thermal sensor
Solution
Plug power cord into wall socket.
Set the temperature and time.
Plug the appliance into a dedicated power outlet.
Use smaller batches for more even cooking.
Raise temperature and continue cooking
Check halfway through process and turn food if needed.
Cook similar-sized foods together.
Wipe down to remove excess oil.
Clean the components and appliance interior after each use.
Use fresh, firm potatoes.
Use cut sticks and pat dry to remove excess starch.
Cook less than 2 1/2 cups of fries at a time.
Dry potato sticks properly before misting oil. Cut sticks smaller.
Add a bit more oil. Blanch cut potatoes.
Solution
Call Customer Service
Call Customer Service