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PROBLEM
No power to unit
Does not pop popcorn
Popcorn does not pop
completely
Heat lamp does not light
Base heater does not provide
heat
Cannot tilt kettle fully
Stirrer wand interfering with
kettle tilt
Stirrer does not rotate
POSSIBLE CAUSE
Power cord unplugged
Circuit breaker tripped
Power cord or plug damaged
Kettle switch OFF
Kettle plug not securely plugged into twist-
lock receptacle
Damaged kettle switch
Damaged kettle internal components
Some brands of popcorn, or popcorn that is
out-of-date may not pop completely.
NOTE: even the freshest example of the very
best brand may not always pop 100% of its
kernels
No or insufficient oil added at start of cycle.
Warmer switch OFF
Heat lamp loose in socket or burned out
Damaged warmer switch
Warmer switch OFF
Damaged warmer switch
Warmer element or wiring damaged
Kettle normally tilts only slightly past vertical
Kettle misassembled to hangers
Power cord twisted
Stirrer misassembled or contaminated with
built-up cooking debris
Position cam loose or damaged
Damaged position switch or wiring
Stirrer only rotates when kettle switch is ON
Kettle switch OFF
Stirrer loose on gear drive shaft
Stirrer motor damaged
TROUBLESHOOTING SUGGESTIONS
Plug power cord into appropriate receptacle
Reset circuit breaker
Replace power cord assembly
Press kettle switch to "ON"
Properly connect kettle cord
Replace kettle switch
Replace kettle assembly.
Always use fresh, quality popcorn
Refer to popcorn manufacturer's recommendations
for proper quantity of oil.
Press warmer switch to "ON"
Tighten or replace heat lamp
Replace warmer switch
Press warmer switch to "ON"
Replace warmer switch
Repair wiring and/or replace warmer element
No action required
Properly reinstall kettle
Disconnect plug, straighten cord, reconnect plug
Clean stirrer components and reassemble properly
Reconnect or replace position cam
Repair wiring and/or replace position switch
No action required
Press kettle switch to "ON"
Reattach stirrer to gear drive shaft
Replace motor and gear drive assembly
7
SUGGESTED REMEDY
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