SSE Smart Pay As You Go Quick Start Manual
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SSE Smart Pay As You Go Quick Start Manual

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Summary of Contents for SSE Smart Pay As You Go

  • Page 1 Quick Start Guide...
  • Page 2 If you need any help or advice, please go online for more information at sse.co.uk/smart-meters/pay-as-you-go...

  • Page 3: Table Of Contents

    Welcome to Smart Pay As You Go Meet your new Pay As You Go In Home Display (IHD) Main menu Meet your new Smart Pay As You Go meters Topping up your Smart Pay As You Go meter Emergency credit and friendly credit When you’re away from home...

  • Page 4: Welcome To Smart Pay As You Go

    Welcome to Smart Pay As You Go With Smart Pay As You Go, you pay for your gas and electricity as you use it. You won’t get any bills from us, so it’s a simple way to pay for your energy. Your new In Home Display (IHD) helps you budget your energy use, and see how much you’re using on a daily basis.
  • Page 5 Your IHD shows energy use for electricity and gas smart meters and will have been configured to work with the meters you have installed. This may be electricity or gas, or both. Please read the important safety notice on page 25, before using your IHD. Connecting the power supply Your IHD will turn on automatically when you plug it into the mains.

  • Page 6: Main Menu

    Main menu The main menu is only available from the Home screen. To select it, touch the button at the bottom of the screen. Electricity/Gas usage Debt This shows detailed information on the Outlines the outstanding debt with your energy consumption for the day, week, utility provider, with a breakdown of the month and year.

  • Page 7: Meet Your New Smart Pay As You Go Meters

    Meet your new Smart Pay As You Go meters Your electricity meter Button A Button B Your gas meter Button A Button B...

  • Page 8: Topping Up Your Smart Pay As You Go Meter

    By now, you should have received your Smart Pay As You Go Top-Up card. Your Smart Pay As You Go card number will be printed across the face of the card. Once you’ve topped up, it will automatically upload to the meter – but be aware it can take up to 40 minutes.

  • Page 9: Emergency Credit And Friendly Credit

    Emergency credit and friendly credit Emergency credit If you run out of credit on your Smart Pay As You Go meter, please don’t worry. We’ll lend you emergency credit to keep you going until you top up. • In England or Wales, it’s £5 for electricity.

  • Page 10: When You're Away From Home

    If you’ve lost your Top-Up Code, contact the Smart Pay As You Go Team on 0345 026 0677 and they’ll be able to tell you the Top-Up Code over the phone.
  • Page 11 Entering Top-Up Code GEO to your In Home Display (IHD) First, press button to enter the menu. Using the arrows, scroll to ‘Prepay’ and press to enter. Then select Electricity or Gas top-up. Emergency Credit 14.40 Electricity Enter your Top-Up Code using the arrow keys to navigate around the keypad and finally click the sign.
  • Page 12 Entering your Top-Up Code on your gas meter Press the button to enter the main menu. Meter Index 00000.000m3 Press button twice to access the Accept Credit Entry screen. Credit Entry? A=No, B=Yes Press button to access the Vend Code Entry screen. Vend Code: **** *********************...
  • Page 13 Entering your Top-Up Code on your electricity meter Press the button to enter the main menu. Rate 01 Act ImP 0046.808 Press button twice to access the Add Credit screen. Add Credit A=No B=Yes Press button to access the Top-Up Code Entry screen. ************************ Code To enter the Top-Up Code number, use button...

  • Page 14: How To Activate Emergency Credit

    How to activate emergency credit If you are running low on credit (less than £2) and want to activate your emergency credit, this can be completed using the In Home Display (IHD) or your meters. Activating emergency credit on your In Home Display (IHD) If the grey symbol is shown on the Prepay balance tab, you can activate emergency credit from there.
  • Page 15 To check the emergency credit has been activated, you can click the button to navigate back to the Home screen. When the emergency credit has been activated but is not yet in use, you’ll see a green symbol. The symbol will turn red once the emergency credit is in use.

  • Page 16: How To Re-Enable Your Supply

    Activating emergency credit on your electricity meter When Emergency credit is available, it’ll be displayed on the screen. Credit Em Cr £ 01.57 To accept the emergency credit, press button to enter the acceptance screen. EC Accept A=No B=Yes Press button to accept emergency credit.
  • Page 17 Press button to enter Prepayment status. CR Press B for Elec Press button to enter Prepayment status. Enable supply? B=Yes A=No Press and hold button to re-enable supply. Supply enabled How to re-enable your supply on your gas meter Once you have topped up and the Credit ARM screen appears, press button Credit Press Release button...

  • Page 18: How To View Your Tariff Information

    Hold button until the display changes. Hold A For Gas Release the button. Release A For Gas Then wait for the valve to open. Please Wait... Opening Valve Your gas supply is now re-enabled. Credit How to view your tariff information View your tariff information on your In Home Display (IHD) Press to enter the menu.
  • Page 19 Select the relevant fuel (Electricity or Gas) and press enter. Emergency Credit 14.40 Electricity Your current prices will be displayed. Gas tariff 14.40 Standard Variable Daily standing Current tariff charge 2.815p 6.894p All prices are inclusive of VAT View your tariff information on your electricity meter Press button to enter the main menu.
  • Page 20 Press button to scroll through the menu to access the Active Tariff Price (ACT) screen. Act Tariff Price £ 0.13kwh Continue to press the button to access the Standing Charge screen. Standing Charge £ 0.27 View your tariff information on your gas meter Press button to enter the main menu.

  • Page 21: How To View Your Debt Screens

    How to view your debt screens How to view your debt screens on your In Home Display (IHD) Press the button to enter the menu. Then scroll using the arrows to ’Debt’ and press enter. Menu 14.40 Meter balance Prepay Tariffs Debt Inbox...
  • Page 22 How to view your debt screens on your electricity meter Press button to enter the main menu. Rate 01 Act ImP 0046.808 Press and hold button to access the Credit screen. Credit £ 4466 Press button to scroll through the menu until you reach the Debt Remaining screen. DEBT1 REMAINING £...
  • Page 23 How to view your debt screens on your gas meter Press button to enter the main menu. Meter Index 00000.000m3 Press and hold button to access the Prepayment menu. CRED £ 4.49 ARM Press button to scroll through the Prepayment menu until you reach the Debt Recovery Rate screen.

  • Page 24: Troubleshooting

    Troubleshooting My In Home Display (IHD) isn’t showing any information If your IHD shows ‘Waiting for data’, it could be out of range and isn’t able to communicate with the smart meter. So, try moving your IHD closer to the smart meter. If problems continue, please contact your supplier.

  • Page 25: Extra Help And Information

    As an SSE customer, there are plenty of other ways we can help you. SSE Reward Sign up at ssereward.com and get tickets for any event at the SSE Arena, Wembley, or the SSE Hydro, Glasgow, 48 hours before general release.
  • Page 26 If you’d prefer, you can ask us to manage your accounts with the help of someone else you trust, like a friend or relative. As well as going online to find out more, you can also contact our call centres on: Phone: 0800 622 838 • • Textline: 0800 622 839 • SignVideo: sse.co.uk/signvideo...
  • Page 27 You can find the SMICoP and our Data Charter on our website at www.sse.co.uk/smartinfo. Alternatively, we will happily send you these documents in the post. Simply write to us at SSE Smart Customer Services, 4 Penner Road, Havant, Hampshire PO9 1QH, requesting a copy. You can also phone us for copies on 0345 071 3991 or email us at smartcustomerservice@sse.com...
  • Page 28 Making your energy smarter We’re always here if you need us. Visit sse.co.uk or call 0345 026 0677.

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