Chapter 5: Troubleshooting; Error Indications - Postek C168 Series User Manual

Chapter 5 Troubleshooting

Chapter 5: Troubleshooting

Occasionally situations occur that require some troubleshooting. Possible issues and potential solutions are listed in this
section. While not every situation is addressed, you may find some of these tips useful.

Error Indications

Typically, when the printer is not functioning, one or two of the three indicator lamps will begin blinking. The possible
situations addressed by the status of the three indicator lamps are listed bellow.
READY and MEDIA Lamps blink simultaneously:
Possible Cause
Media sensor cannot detect labels
Media ran out
Media jammed
The Media Roll Guides are not firmly
positioned against the Media or have not
been installed.
Media sensor is broken
READY and RIBBON Lamps blink simultaneously:
Possible Cause
Ribbon ran out
Ribbon jammed
Ribbon Sensor error
Only READY Lamp blinks:
Possible Cause
Serial I/O error
Memory overflow
Recommended Solutions
a) Check and confirm the media has been loaded correctly
b) Check the position of the media sensor and confirm it could detect the
media gap or black line
c) Calibrate the media sensor
Note: If using continuous media, ensure correct Media Type settings in
chosen in the label software
Load a roll of media
Clear the jam
Install the Media Roll Guides correctly and press them firmly press the
media.
Contact an authorized POSTEK service provider for technical support.
Recommend Solutions
Load a new roll of ribbon
Clear the jam
Contact an authorized POSTEK service provider for technical support.
Recommend Solutions
Check DIP switches for the baud rate settings
a) Restart the printer
b) Reset the printer
C168 Series User's Manual
34