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General issues and reports
Q1:
I have problem with execution of the Aura program.
Check if you have:
1. The latest BIOS on your motherboard (for ASUS motherboard only)
2. The latest version of the Aura program
3. The latest drivers and firmwares installed for all of your Aura sync products
4. Other lighting control utilities installed on your system. Ensure that they are closed and not
running in the background, or uninstalled to avoid conflict.
If you still have an issue, you can report on the
Q2:
What information do I need to provide when reporting an issue on the ROG
Forum - ASUS Software?
You need to provide the following:
1. If you are using a notebook PC, please let us know the brand and the model name.
2. If you are using a desktop PC, please provide the following system information:
•
Motherboard (brand and model)
•
Processor (brand and model)
•
BIOS version
•
OS version
•
Memory kit (brand and model)
•
Graphics card (brand and model)
•
Mouse (brand and model)
•
Keyboard (brand and model)
•
Cooling system (brand and model)
•
Aura version
3. A detailed description of your problem.
4. A screenshot / photo / video showing your problem.
If the LED on your motherboard is not working properly, please send a screenshot of the BIOS
Main menu. See the example below.
23
ASUS FX Hard Drive User Guide
ROG Forum - ASUS
Software.
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