VTech CS5113 User Manual page 28

Appendix
Troubleshooting
I hear noise in the handset, and none of the keys or buttons work .
• Make sure the telephone line cord is plugged in securely.
• Remove and re-insert the battery.
My caller ID features are not working properly .
• Caller ID is a subscription service. You must subscribe to this service from your local
telephone company for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller's telephone companies must use equipment which are
compatible with caller ID service.
• If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack to prevent noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
The system does not receive caller ID, or the system does not display caller ID
during call waiting .
• Make sure you subscribe to caller ID with call waiting features provided by the local
telephone company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller's telephone companies must use equipment compatible with
caller ID service.
• If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack to prevent noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
Caller ID entries do not match the numbers I need to dial .
• Although the call log entries you receive have 10 digits, (the area code plus the
seven-digit number,) in some areas, you may need to dial only seven digits, or a 1
plus the seven digits, or a 1 plus the area code plus the seven digits. You can change
the number of digits that you dial or store from the call log.
• While reviewing the call log, press # repeatedly to display these dialing options for
local and long distance numbers before dialing or saving the telephone number.
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