VTech DS6111 User Manual page 40

Troubleshooting
Problem
The battery does not
charge n the handset
or the handset battery
does not accept
charge.
The CHARGE lght s
off.
There s no dal tone.
36
Suggeston
Make sure the handset s placed n the telephone base correctly. The CHARGE lght on the
•
handset should be on.
• Remove and renstall the battery, then charge for up to 16 hours.
• If the handset s n the telephone base but the CHARGE lght on the handset s not on, refer
to The CHARGE light is off n ths secton.
• It may be necessary to purchase a new battery. Please refer to the Battery secton (page 33)
of ths user's manual.
The telephone mght be malfunctonng. Please refer to the Warranty secton (page 45) of ths
•
user's manual for further nstructon.
• Clean the chargng contacts on the handset and telephone base each month usng a pencl
eraser or a dry non-abrasve fabrc.
• Make sure the power adapter and telephone lne cord are plugged n correctly and securely.
• Unplug the power adapter. Wat for 15 seconds before pluggng t back n. Allow up to one
mnute for the handset and telephone base to reset.
• The telephone mght be malfunctonng. Please refer to the Warranty secton (page 45) of ths
user's manual for further nstructon.
• Frst, try all the above suggestons.
• Move the handset closer to the telephone base. It mght be out of range.
• The telephone lne cord mght be malfunctonng. Try nstallng a new telephone lne cord.
• Disconnect the telephone base from the telephone wall jack and connect a different telephone.
If there s no dal tone on ths telephone ether, the problem s n your wrng or local servce.
Contact your local telephone company.
www.vtechphones.com