Sony NW-E393 How To Use Manual page 103

Help Guide
If the software is not compatible with your Walkman, install compatible
software and use the compatible software to transfer content.
You may be attempting to transfer corrupted content. Delete the
content that cannot be transferred from the computer, and import this
content to the computer again. Do not perform any other tasks on the
computer when transferring content to your computer. Doing so may
cause the content to be corrupted.
You may be attempting to transfer a file that is not in playable format.
See "Supported formats."
Transferring may be stopped due to noise such as static electricity
accumulated in the computer. This happens to protect data.
Disconnect your Walkman, and then reconnect it.
[132] Troubleshooting
You cannot play content such as music transferred
to your Walkman.
If the remaining battery power is low or insufficient, charge the battery.
If your Walkman still does not operate after charging the battery, press
the RESTART button with a pen or a paper clip, etc. to restart the
Walkman.
The data hierarchy levels of the content such as music transferred by
drag-and-drop may not be correct. Place them in the appropriate folder
and hierarchy.
Transferred files are not in a playable format. See "Supported formats"
for details on playable formats.
When you transfer audio MP4 files by drag-and-drop, place them in the
"MUSIC" folder of your Walkman.
The transferred content may be damaged. When you transfer content,
make sure that no other tasks are running on your computer until
transferring is completed. Otherwise, the content may be damaged.
Delete the unplayable content from your Walkman and transfer it
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Q&A Displaying/Playing/Deleting Content
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22/02/16 16:12