Sony NW-E393 How To Use Manual page 102

Help Guide
Your Walkman is not recognized by Media Go.
Your Walkman may not be recognized by the computer. Disconnect the
Walkman from the computer, and then reconnect it.
The software may have failed to install correctly. Use the installer to
re-install the software. The imported data will remain untouched.
If the remedies above do not solve the problem, use a pen or paper
clip, etc. to press the RESTART button and restart your Walkman, and
then connect again via USB.
[131] Troubleshooting
Content such as music cannot be transferred from
the computer to your Walkman.
Check that the USB connection to the computer is made properly.
Use the supplied USB cable.
You may not be able to transfer content when using a USB hub.
Connect directly to the USB connector on your computer.
The version of the installed Media Go may not be the latest. Install the
latest version via the Internet.
There is not enough free space in your Walkman, or the number of files
has exceeded the maximum number of transferable files. Delete any
unnecessary content to increase free space. For details on the number
of files recordable, see the following.
"Maximum recordable number of songs and time (Approx.)"
Songs with a limited playing period or playing count may not be
transferred due to restrictions set by copyright holders. For details on
the settings of each audio file, contact the distributor.
Some of the content on your Walkman may be damaged. Copy the
content that you need onto the computer and initialize (format) the
Walkman.
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Q&A Connection to a Computer
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22/02/16 16:12