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avertX PRO Series User Manual

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PRO Series
High Definition Network Video Recorder
User Manual

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Summary of Contents for avertX PRO Series

  • Page 1 PRO Series High Definition Network Video Recorder User Manual...
  • Page 2 AVERTX be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if AVERTX has been advised of the possibility of such damages or whether in an action, contract or tort, including negligence.
  • Page 3 Dispose of Used Batteries According to the Instructions. 10. Object and Liquid Entry Points – Never insert foreign objects into the recorder, other than the media types approved by AvertX, as they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock.
  • Page 4 HANDLING MOISTURE CONDENSATION Please retain the original shipping carton and/or packing materials supplied Moisture condensation damages the recorder. Read the following with this product. To ensure the integrity of this product when shipping or information carefully. moving, repackage the unit as it was originally received from the Moisture condensation occurs during the following cases: manufacturer.
  • Page 5 CAUTION RACK MOUNT INSTRUCTIONS Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
  • Page 6 USERS OF THE PRODUCT ARE RESPONSIBLE FOR CHECKING AND COMPLYING WITH ALL FEDERAL, STATE, AND LOCAL LAWS AND STATUTES CONCERNING THE MONITORING AND RECORDING OF VIDEO AND AUDIO SIGNALS. AVERTX SHALL NOT BE HELD RESPONSIBLE FOR THE USE OF THIS PRODUCT IN VIOLATION OF CURRENT LAWS AND STATUTES.

  • Page 7: Table Of Contents

    TABLE OF CONTENTS ........................................... 7 PREFACE ..............................................15 About this Guide ........................................15 Technician Notes ........................................15 ONE: INTRODUCTION ..........................................16 Product Description ........................................ 17 Features ..........................................17 Basic Setup ..........................................18 Password Protection ....................................... 18 TWO: CONNECTIONS ..........................................19 Front Panel ..........................................
  • Page 8 Network Setup ......................................... 32 General Settings ...................................... 32 DHCP ........................................32 Web Port ........................................32 Network Restart ....................................... 32 DDNS Setup ......................................32 AvertX Connect ......................................33 Camera Info ........................................33 PoE Status ........................................33 Camera Setup ........................................34 Device Search ......................................... 34...
  • Page 9 Connection Tab ......................................34 Streaming Menu ....................................... 35 Picture Adjustment Tab .................................... 36 Copy Settings Tab ....................................36 Schedule ..........................................37 Global Recording Configuration ..................................37 Data Lifetime Setup ....................................37 Date Purge ....................................... 37 Schedule Setup ....................................... 38 Custom Profiles ....................................... 38 Holiday List .......................................
  • Page 10 Permissions Setup ......................................45 Software Upgrade ......................................46 Updating the Firmware on Your PRO Series Recorder ..........................46 Remotely Updating the Firmware on Your PRO Series Recorder ......................47 Maintenance ........................................48 Auto Logout ......................................48 Password Protection ....................................48 Account/Permission Reset ..................................
  • Page 11 Mode List ......................................... 53 Freeze ..........................................54 Sequence ........................................54 Presets ..........................................54 Creating a Camera Position Preset ................................54 Calling a Camera Position Preset ................................55 Calling a Camera Tour ..................................... 55 Playback ..........................................56 Playback ..........................................56 Playback Controls ......................................56 Zoom During Playback ....................................
  • Page 12 Connecting to the Recorder on a Local Area Network ..........................68 Connecting to the Recorder from a Remote Location ..........................69 Accessing your AvertX IP Camera .................................. 69 Connecting to the Camera via a Recorder on a Local Area Network ....................... 69 Connecting to the Recorder from a Remote Location ..........................
  • Page 13 System Requirement ....................................... 82 Downloading AvertX Remote ..................................82 Using AvertX Remote ...................................... 82 Connect to Your Recorder Using AvertX Connect ........................... 82 Connect to Your Recorder Using DDNS ..............................82 Editing a Recorder....................................83 Deleting a Recorder ....................................83 Viewing Multiple Recorders ..................................
  • Page 14 Create an Avertx Connect Account ..................................87 Login ..........................................88 add a nvr to your avertx connect account ................................88 Add the nvr IP address / DDNS location and web port to your connect account ....................89 View the NVR Remotely ......................................89 Remote Access in a Web Browser ..................................
  • Page 15 Plug the power cord into a grounded electrical outlet that is easily accessible at all times. This manual is to be used as a reference for setting up the AvertX PRO  Disconnect the power from the recorder by unplugging the Series network video recorder, and for troubleshooting any problems power cord either from the electrical outlet or the recorder.

  • Page 16: Product Description

    Product Description Features Basic Setup Password Protection...
  • Page 17  16 network channels available on the NV160 models features. The operating system of the PRO Series offers stability and  8 network channels available on the NV80 models protection from viruses—protecting itself while it protects you.
  • Page 18 With these basic quick start instructions the recorder is configured to record, can be accessed remotely over the local network, and secured The PRO Series network video recorder does not require user against unauthorized logins. For further instructions, setup details, authentication by default.

  • Page 19: Front Panel

    Front Panel Rear Panel Remote Control 33672AB...
  • Page 20 Alarm LED USB 2.0 Record LED Power Button/ Power LED Indicator Network LED IR Remote Port...
  • Page 21 AvertX has multiple versions of PRO Series recorders, which can be differentiated by their part numbers. To find the part number of your recorder, locate the product sticker, either on the side of your recorder, or on the bottom. HDMI Port...

  • Page 22: Onscreen Menu Bar

    Your AvertX PRO Series recorder comes with a USB mouse that can be connected to the USB port on the front or the rear panel of the recorder. The mouse allows you to use the mouse pointer to select and click menu items (instead of using the remote control).

  • Page 23: Connection Guide

    Connection Guide Turning On the Recorder Turning Off the Recorder 33672AB...
  • Page 24 The recorder has the following connections available to attach a monitor. An attached monitor is required for the initial configuration of the NVR. WARNING: To reduce the risk of electrical shock or damage to the equipment: Do not disable the power grounding plug. HDMI Output To TV / Digital Display The grounding plug is an important safety...
  • Page 25 To connect an IP camera, plug the network cable into the camera. desired channel on the back of the recorder. The PRO Series has a built-in PoE switch, which means that power is supplied to your camera over the network cable, so there is no need to plug a separate power supply into your PoE-equipped camera.
  • Page 26 Mouse over the top of the screen. Connect monitor cable. Click Exit on the dropdown menu. Connect network cable if remote access will be needed. Click Shutdown. Connect alarm inputs and relay outputs if needed. Click Confirm. Connect the power cable to the recorder. Press the button on the front panel to turn on the recorder.
  • Page 27 Main Menu System Setup Camera Setup Schedule Setup Alarms Setup Hard Drive Setup Configuration Management Info 33672AB...
  • Page 28  Shutdown  Account Setup  LAN Setup  AvertX Connect Setup  DDNS Setup Use this menu to configure all of the recorder settings, schedule recording, configure the alarms, set up user access, networking, display  Camera Setup and system options.
  • Page 29 Use the System Setup menu to configure the date and time, network settings, display resolution settings, or review camera status. Multiple languages are available for AvertX NVR setup and configuration including English, French, and Spanish. To choose the language for your recorder, click Language and select your desired language.
  • Page 30 one sequencing position. If not all sequencing positions are needed, choose Circular to cause the sequence to return to the beginning. To set a monitor sequence schedule, follow these instructions. Click Sequence Schedule. Select the camera channels you want to be shown in the sequence in the order you want them to appear.
  • Page 31 This option allows you to turn Daylight Saving Time On or Off. You can also manually select the date and time when Daylight Saving Time will start and end; as well as specify the amount of time shift that should be applied.
  • Page 32 To access your recorder from outside your local network, your router will For more information about using your PRO Series recorder with a use the web port of your recorder. The default port is 80. If you change network please refer to the Remote Connection chapter of this manual.
  • Page 33 AvertX Connect gives you free, easy access to your video whether you’re on the go or at home using Internet Explorer on your Windows based computer, AvertX Remote for Mac, or the AvertX Go! apps on mobile devices (iOS and Android).
  • Page 34 You can use the Connection setup to control what functions of your camera your PRO Series unit has access to, as well as set up the kind of compression format the camera streams to the recorder, enable dual You can assign each camera a name by clicking IP Camera Name and streams, and configure PTZ settings if the camera is a PTZ camera.
  • Page 35 Your AvertX cameras are capable of dual streaming, which means they send two different streams of video at different resolutions. The PRO Series recorder records both streams. The higher resolution will display when you view a single camera full screen, and the lower resolution displays when viewing multiple cameras at once.
  • Page 36 Click White Balance and select Auto, Auto-Tracking White Balance (ATW), or Manual. If your camera is installed on a wall or table top the image may appear If you select Manual, adjust your Red (Rgain) and Blue (Bgain) to be upside down. Rotate the camera video image using the recorder levels.
  • Page 37 Use the Schedule menu to configure quality and frame rate for normal and motion/event recording, and set up a recording schedule Global Recording Configuration allows you to quickly configure universal record settings based on your needs. Click Global Configuration. Select the level of recording you want to occur for all cameras on your system.
  • Page 38 Most applications do not require a continuous high frame rate of 30 FPS. A lower frame rate of 10-15 FPS is sufficient for most event recording. Use the Schedule Setup menu to define the start and end times for day, Select the camera channel you want to configure.
  • Page 39 When Motion Detection is enabled, the recorder will request motion detection information from the camera. All AvertX cameras have motion detection enabled by default, and the motion detection function on the camera can be configured using your PRO Series recorder.
  • Page 40 In this scenario, your recorder will log Door Sensor events. To enable your PRO Series recorder to record when the door is opened, you must also configure the recording Schedule to Motion/Event. Refer to the Schedule section of this manual for more information.
  • Page 41 Use this to enable one or both of the alarm outputs on the recorder. Set up the motion detection area, detection level, and sensitivity level Select the Alarm Out option that works best for the situation. for each camera. Note For more information about wiring an external alarm, please refer to the documentation for your alarm from your alarm On the Hover menu, click Setup.
  • Page 42 An SMTP server makes it possible for your recorder to send e-mail messages. You MUST have an SMTP server in order for the e-mail function of the PRO Series system to work. If you are unsure of the information for your SMTP server, contact your internet provider.
  • Page 43 Free Size – This is the available storage space on the hard drive. Click Data Protection. Avail. Rec Time – Your AvertX PRO Series is set up for circular data Select your desired alarm events, listed by date and time, and click storage, which means that new video will record over old video after a the Lock check box.
  • Page 44 You can export configurations from your PRO Series recorder to backup settings, or for use in another PRO Series recorder using a USB drive. Plug a USB drive into the USB port and then click Export Configuration. Click Configuration Name.
  • Page 45 The Management menu allows you to manage usernames, passwords, Permissions Setup allows you to modify the privilege level required to and privileges. The PRO Series NVR provides eight built-in user access menu options and features of the recorder. accounts. Seven of these accounts can have the username, password, and privilege customized.
  • Page 46 Click Management and then click Software Upgrade. A message will appear, instructing you to shut down and unplug the PRO Series recorder. Shut down and unplug the recorder, then plug it back in and restart it. Note Ignore this message when it appears after you have restarted the recorder.
  • Page 47 Note Your PRO Series recorder will restart itself during the upgrade process. Once it has restarted, the firmware update is complete. You can update the firmware on your recorder, even if you are in a different location. This option is also helpful if the recorder is installed in an inaccessible location.
  • Page 48 Audio capability is authentication to access menu functions. The option is set to Off by not included on AvertX Cameras. default, meaning username and password are not required to access any menu functions. Change this setting to On to require authentication to access the recorder.
  • Page 49 Do not change this setting unless instructed to do so by switch, hard drive, and remote status, hardware and software version, and network address information. AvertX technical support. Model Name – Displays the model identifier of the recorder. On the Hover menu, click Setup.
  • Page 50 Login Live Display Call Monitor Display Search Export Backup Viewer Save and Load Settings...
  • Page 51 If Password Protection is turned On, you will need to log in to your By default, the PRO Series system is set to allow only the Administrator recorder to search and export video or change settings. To log in to your to access the menu.
  • Page 52 Channel details will be displayed constantly in Live view. This group of icons includes the camera channel name, the connection status, and any notifications if applicable. Channel Details Note Mouse over or double-click the Connection or Notification bar to get more detailed connection information. Connection Failed: The camera failed to connect and does not display live video.
  • Page 53 Note When a notification is active, the icon will be red. Live Status Video Loss: The camera has been disconnected from the recorder or the video stream has been disrupted. Date and Time User Level Motion: The camera detects motion. Date and Time - The current date and time of recording video Live Status - This will display the current status of the Live Display.
  • Page 54 16 channels models; and the 8 channel will only sequence Note Double-clicking the camera feed of a specific channel when in through channels 1-4 and 5-8. screen division will open the channel in full-screen. Double-  9 Channel (3x3): - The recorder will sequence through clicking in full-screen will revert back to the previously channels 1-9 in the first view, then channels 8-16.
  • Page 55 You can command a PTZ camera to go to any preset you have already configured. Click the channel of the camera you want to work with. Click PTZ in the hover menu bar. Click Preset. Use the on-screen keyboard to type the number of the preset you want the camera to go to.
  • Page 56 Use the on-screen controls to manipulate the playback video. Click the Exit button on the drop down menu to return to Live view. Day Back – Move playback video backward 24 hours. Fast Rewind – Move backward by a specified interval. Pause/Play –...
  • Page 57 Note When using a calendar search, you can search time lines for specific events during the selected date. These events, each with their own separate tab, include Overall, Motion, Alarm, In the Search menu, click Calendar Search. and Vloss (video loss). The calendar will display highlighted dates if there is recorded data.
  • Page 58 In the Search menu, click on an event from the Event List. Click Start to preview the recorded video for the event. —OR— Click Play to view recorded video beginning at the event. During the playback, use the search control bar to pause, rewind, or fast forward the recorded video.
  • Page 59 You can export recorded video to a USB thumb drive or external USB hard drive. This allows you to share your exported video with another The PRO Series NVR can export video in several formats. person, or save the video to review later.
  • Page 60 USB drive. AVI provides a compressed video file viewable in most media player applications. DRV provides a compressed video file viewable in the AvertX backup viewer. ORIGINAL provides a raw (uncompressed) video file viewable only with the included proprietary player software.
  • Page 61 USB device. If displaying more than 1 channel in Live or a Search display, Snapshot will save a JPEG for each channel. Your AvertX camera channels are displayed with an aspect ratio of 16:9 by default. To manually change the aspect ratio of your screen, click 4:3.
  • Page 62 If your PTZ camera can support preset positions, you can use the You can control cameras with Pan Tilt Zoom features from the PTZ Preset button in the PTZ controls to manage those positions. window. This window allows you to access features including zoom, focus, iris control, and the speed and direction of the PTZ controls.
  • Page 63 Click Yes to continue. Press ENTER or click the mouse to continue. You can export configurations from your PRO Series recorder for use in Your recorder will restart with your imported settings. another PRO Series recorder using a USB drive.
  • Page 64 Introduction to Remote Connection Remote Connection Setup Using the Remote Software AvertX Remote for Mac...
  • Page 65 With the remote software, you can monitor your recorder remotely via the web using personal computers, or laptops. AvertX also offers apps that allow you to access your video with a tablet or smartphone. Before setting up and using remote software, be sure you have installed and configured your PRO Series system.
  • Page 66 Click General Settings. By default the DHCP function on you recorder is set to On. Note AvertX recommends the IP address of the NVR be reserved in the network routers Dynamic Host Communication Protocol (DHCP) address space. The following information will appear. Write it down on a piece of paper.
  • Page 67 IP address. Most internet information from the internet to your recorder. The default port for your providers do not supply a static IP, but AvertX provides you with a free recorder is 80. In order to forward information to this port, follow these service to solve this problem.
  • Page 68 If Port 80 is not available or already used by another device on your network, you can change the Web Port to a different port number. You can connect to your PRO Series recorder on your own local network (LAN), or from a remote location over the Internet. As a rule of On the hover menu, click Setup.
  • Page 69 Open Microsoft Internet Explorer web browser as an Administrator. The Device Setup controls on your PRO Series recorder make it Refer to the manual appendix for instruction. possible to configure your camera directly from your recorder. If there is Type the DDNS address or public IP address of your recorder into an instance in which you need to configure your camera directly, you the Address bar.
  • Page 70 Open Microsoft Internet Explorer. To install AvertX GO! on your device, you will need to have a valid In the address bar, type the DDNS address or public IP address of account with either the Google Play Store (for Android devices), or your recorder, followed by a colon and then the port of the camera iTunes (for Apple devices).
  • Page 71 Using an AvertX Connect account is a quick way to view your NVRs streamed images with the AvertX GO! App. When configured correctly, the App can also connect to the NVR using the local IP address or DDNS hostname. Open the AvertX GO! App.
  • Page 72 Using an AvertX Connect account is a quick way to view your NVRs streamed images with the AvertX GO! App. When configured correctly, the App can also connect to the NVR using the local IP address or DDNS hostname. Open the AvertX GO! HD App.
  • Page 73 Follow steps 1-3 to add your new account and connect to your recorder. Using an AvertX Connect account is a quick way to view your NVRs streamed images with the AvertX GO! App. When configured correctly, the App can also connect to the NVR using the local IP address or DDNS hostname.
  • Page 74 Using an AvertX Connect account is the best way to view and manage Using an AvertX Connect account is the best way to view and manage your NVRs with the AvertX GO! HD app. your NVRs with the AvertX Remote app.
  • Page 75 Agree to the Terms of Use, and then tap Create Account. the AvertX GO! apps if you don’t have the You will receive an email from AvertX Connect, click the link in the recommended AvertX Connect account. email to Activate your account.
  • Page 76 The AvertX GO! Mobile application give you convenient NVR viewing options, including search, alarm list, snapshots, PTZ control (if available) and quick access to NVR information. Tap a User. Tap the recorder you wish to view.
  • Page 77 The camera display division buttons allow you to choose the desired display view. Options include 2x2 and 3x3. When you have connected to your recorder from a Windows based laptop or PC, you can operate the functions using the Remote Software. To access your recorder using the browser based remote software, you must use Internet Explorer.
  • Page 78 Configuration Menu Backup Viewer Link Event Search Snapshot Playback Record Bandwidth Ratio Live Screen Smooth Disk information Logout Audio Controls Channel Selection Camera Display...
  • Page 79 Click Search. The Backup Viewer link allows you to download the proprietary player software. When you click this button you will be prompted to save or Change the date and time of the Start field to the desired time (or open a ZIP file;...
  • Page 80 Configuration allows you to access the recorder setup menu. Please Event List allows you to search based on event recorded video. Each refer to the Setup chapter in this manual for a complete description of event can be downloaded or reviewed in playback. menu options.
  • Page 81 Your AvertX camera channels are displayed with an aspect ratio of 16:9 Use the channel select buttons to view a single PTZ camera to enable by default. To manually change the aspect ratio of your screen, click the onscreen pan-tilt-zoom controller.
  • Page 82 Recommended OS: OS X 10.7 (Lion) or higher In the Device Manager section, click +. CPU: Intel Core i52.3GHz or above Type the Name, IP address, and Port number for your PRO Series RAM: 2GB or more recorder. Note The port number must match the port number set in Port Forwarding on your PRO Series recorder.
  • Page 83 To delete a recorder, select the recorder in the list, and then click the simultaneously. Trash icon. You can connect to up to 9 PRO Series recorders simultaneously using To edit the information for a recorder, select the recorder in the list, AvertX Remote for Mac.
  • Page 84 Once you have connected to your PRO Series recorder, you can control the channels you view, your bandwidth usage, and view camera information. View multiple DVR list recorders Add, Edit or Delete a recorder Viewing area Channel select Screen division...
  • Page 85 To control PTZ functions, you must view your PTZ camera full screen, To playback recorded video, click Playback. and the camera must be an IP PTZ camera. Set the Start Time and End Time of the video you want to view (be sure you set your desired date as well as the time).
  • Page 86 Introduction Create an AvertX Connect account User Management Add a NVR to AvertX Connect View the NVR Remotely User Management...
  • Page 87 AvertX Connect gives you free, easy access to your video whether you are on the go or at home using Internet Explorer on your computer or the AvertX Go! app.  Set up and access your video remotely in under 10 minutes ...
  • Page 88 AvertX Connect account from connect.AvertX.com. To login to your AvertX Connect account: After you create an AvertX Connect account, you will need to add your Go to connect.AvertX.com. NVRs to that account. To do this, you will need to access the NVR Click Log In.
  • Page 89 Enter the Web Port. Click Save. After you add the NVR to your AvertX Connect account, you can access the For the best NVR connection, it is recommended that you add the NVR NVR from a remote location using the Internet Explorer web browser or with IP address / DDNS address to your AvertX Connect account.
  • Page 90 Owner. The Account Owner has control over the subsequent users on the account. Using an AvertX Connect account is the best way to view and manage To add a user to your AcertX Connect account: your NVRs with the AvertX GO! app.
  • Page 91 To establish the functions and features within the AvertX Connect account To remove a user from your AvertX Connect account: that specific users have access to: Click the User Management tab. Click the User Management tab. In the user table, click Edit next to the user whose permissions you In the user table, click the Red X on the far right next to the user to with to edit.
  • Page 92 Click Remove next to the recorder you wish to deny a user access To remove a recorder from a user’s permission list: Click the User Management tab. The user is no longer able to access this recorder. In the user table, click Edit next to the user whose permissions you with to edit.
  • Page 93 Using Cameras from Other Manufacturers Using an External PoE Switch 33672AB...
  • Page 94 Ethernet (PoE) switch. This enables you to automatically connect On the hover menu, click Setup. to any AvertX camera by connecting the camera to the IP network port Under Camera Setup, click Device Search. and enabling the PnP feature in the Camera menu (See the Earlier Click Model and select the manufacturer of your camera (AvertX or Chapter).
  • Page 95 Select Enable PnP and click Off. Ensure that Activated is set to Off. Click Device Search. Once the PRO Series unit has located your devices, the brand, model, and IP address of each camera on your system will appear. 33672AB...
  • Page 96 © 2015 AvertX All rights reserved. No part of this publication may be reproduced by any means without written permission from AvertX. The information in this publication is believed to be accurate in all respects. However, AvertX cannot assume responsibility for any consequences resulting from the use thereof. The information contained herein is subject to change without notice.

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