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Cleaning Problems on Glass Ceramic Top
Problem
Cause
Brown streaks and
Cleaning with
sponge or cloth
specks
containing soil-
laden detergent
water.
Blackened burned-
Spatters or
spillovers onto a hot
on spots
cooking area or
accidental melting
of a plastic film,
such as a bread
bag.
Fine brown/gray
Coarse particles
lines or fine
(salt, sugar) can get
scratches or
caught on the
abrasions which
bottom of cookware
have collected soil
and become
embedded into top.
Scratches from
rough cookware.
Use of too much
Smearing or
Streaking
cleaning cream or
use of a soiled
towel.
Sliding or scraping
Metal markings or
silver/gray marks
metal utensils across
glass top.
Hard water spots
Condensation from
cooking may cause
minerals found in
water and acids in
foods to drip onto
glass and cause
grey deposits.
Pitting or flaking
Boilover of sugar
syrup on a hot glass
top. This can cause
pitting if not
removed
immediately.
To Prevent
To Remove
Use cleaning cream
Use light application
with clean damp
of cream with clean
paper towel.
damp towel.
Clean area with
Wipe up all
cream and damp
spillovers as soon as
towel, or non-
it is safe and do not
abrasive pad.
put plastic items on
Carefully scrape
cooking area.
with razor held at
30° angle.
Fine scratches are
Wipe the bottom of
not removable but
cookware before
can be minimized
cooking. Clean top
by daily use of
daily with cream.
cleaning cream.
Inspect surface of
ceramic cookware
for rough spots.
Dampen towel with
Use small amount of
cream. Rinse
vinegar and water
and wipe surface.
thoroughly before
drying.
Dry with clean
paper towel.
Remove metal
Do not slide metal
marks with cleaning
objects across glass
cream.
top.
Mix cleaning cream
Make sure the
with water to form
bottom of the
paste. Scrub
cookware is dry
vigorously. Also try
before cooking.
using vinegar and
Use cleaning cream
water mixture.
daily to remove
mineral deposits.
Turn element to Lo;
Watch sugar and
using several paper
syrup carefully to
towels, wipe spill up
avoid boilovers.
immediately. Use
scraper if needed.
10
Service Information
If your cooktop should fail to operate:
•Is the circuit breaker open or is fuse blown?
If service is required:
1. Call your dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or
distributor in your area.
2. Have the following information readily available:
a. Model number
b. Serial number
c. Date of purchase
d. Name of dealer from whom purchased
3. Clearly describe the problem that your are having.
If you are unable to obtain the name of an authorized service agency,
or if you continue to have service problems, contact Viking Range
Corporation at (888) 845-4641, or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information. You will need it if service is ever
required. The serial number and model of your cooktop is located on
the identification plated mounted on the bottom of the burner box.
Model Number
Date of Purchase
Dealer's Name
Address
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
This manual should remain with the cooktop for future reference.
Serial Number
Date Installed
11
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