Troubleshooting; Customer Support - Jensen CMR270 Installation & Owner's Manual

CMR270 OPERATION

Troubleshooting

Problem
Unit will not turn on
(no power)
Unit has power
(but no sound)
Unit blows fuse(s)
No video display
(when in reverse)

Customer Support

1-888-921-4088
(Monday-Friday, 9AM-5PM EST)
Visit https://www.jensenmobile.com
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Cause
Yellow wire not connected or incorrect voltage
Red wire not connected or incorrect voltage
Black wire not connected
Fuse blown
Speaker wires not connected
One or more speaker wires touching each
other or touching chassis ground
Yellow or red wire touching chassis ground
Speaker wires touching chassis ground
Incorrect fuse rating
Reverse circuit not connected
Vehicle is not in reverse
Please keep your original sales receipt and be prepared to provide this receipt in
the event you require service, as your original receipt is considered the best proof of
purchase and indicates the date you purchased your JENSEN product.
Dealer Name
Dealer Phone
Purchase Date
General
Check connections for proper voltage (11~16VDC)
Check connection to ground
Replace fuse(s)
Check connections at speakers
Insulate all bare speaker wires from each other and
chassis ground
Check for pinched wire
Check for pinched wire
Use fuses with correct rating
Check connections at reverse lamp
Select reverse gear
Action