Warranty; Ohm64 Warranty And Return Policy - Livid Ohm64 Manual

Warranty

Ohm64 WARRANTY AND RETURN POLICY

Damage
Your Instrument should be inspected immediately upon receiving it. If there are any damages they should be
reported immediately. All of our instruments are fully tested just prior to leaving our plant. Return Policy
All sales of Livid Instruments hardware are given a fifteen (15) day return policy. A controller may be
returned within fifteen (15) days of purchase. We will refund the purchase price of the product, less
shipping, immediately upon receipt of the returned item in as good of shape as it was shipped in. Any
damage will be the responsibility of the customer. We will do our best to determine if damage happened
during shipping and will help the customer by allowing carrier inspection of any damaged items. Software
cannot be returned. Any open software packaging is not returnable or available for any refund.
Warranty
Livid Instruments warrants that this product is free of defects in materials and workmanship under normal
conditions for one year from the purchase date, so long as the product is: owned by the original purchaser;
the original purchaser has proof of purchase from Livid Instruments or an authorized dealer. Warranty does
not include repairs needed due to misuse or abuse.
In the event that Livid Instruments receives written notice of defects in materials or workmanship from such
an original purchaser, Livid Instruments will either replace the product, repair the product, or refund the
purchase price at its option. In the event any repair is required, shipment to and from Livid Instruments and
a nominal handling charge shall be born by the purchaser. In the event that repair is required, a Return
Authorization (RMA) number must be obtained from Livid Instruments. After the RMA number is obtained,
the unit should be shipped back to Livid Instruments in a protective package with a description of the
problem and the Return Authorization (RMA) clearly written on the package.
In the event that Livid Instruments determines that the product requires repair because of user misuse or
regular wear, it will assess a fair repair or replacement fee. The customer will have the option to pay this fee
and have the unit repaired and returned, or not pay this fee and have the unit returned un-repaired.