Call Hold; Call Transfer - Verizon 5ESS User Manual

Call Hold

Call Hold allows you to place an established call on hold for an extended period
of time—provided neither you nor the other person hangs up—freeing up the
line to place or receive another call. Use Call Hold to help improve response time
while reducing equipment costs and callbacks.
To place an established call on hold:
Tell the person to whom you are speaking that you are going to put them on hold.
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your
telephone set).
Listen for dial tone.
Press .
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*
You will hear confirmation tone, followed by dial tone.
The call is on hold. Place the handset beside the telephone—do not hang up!
To place another call, while the first caller is on hold:
Key in destination phone number of the third party. Wait for the party to
answer. If you encounter a busy signal, no answer or if an error is made in
dialing, press the switchhook (or the Tap/Flash/Recall/Link button, depending
on your telephone set) twice to connect to the original party.
When party answers you may consult privately.
To return to a call that is on hold:
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your
telephone set).
Listen for confirmation tone.
Press (you may now talk to the person that was on hold).
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*
-OR-
Hang up (your phone will ring).
Lift the handset (you may now talk to the party that was on hold).
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NOTES:
1.) Only one call can be placed on hold at a time per telephone line.
2.) A holding call cannot be added to another call.
3.) Call Hold overrides Dial Call Waiting and Call Waiting. When you put a call
on hold to use the line to make or receive a second call, a third incoming
call will receive a busy signal.

Call Transfer

This valuable feature enables you to transfer an incoming call to any other
number either inside or outside of your CustoPAK system. You can privately
speak with the called party to announce the call prior to completing the transfer.
Use Call Transfer as an efficient way to process misdirected calls and reduce
message-taking and call handling time.
To transfer an incoming call:
Tell the person to whom you are speaking that you are going to put them on hold.
Press the switchhook (or the Tap/Flash/Recall/Link button, depending on
your telephone set).
Listen for dial tone.
To transfer to an internal CustoPAK line, dial the intercom code assigned
to the internal line. To transfer to an outside line dial the number to which
you wish to transfer the call.
Privately announce the transfer to the recipient. Hang up.
-OR-
Hang up (the call is automatically transferred).
NOTES:
1.) If you receive a busy signal, no answer or if an error is made in dialing,
press the switchhook twice to reconnect to the original call.
2.) You cannot transfer a call while on a Three-Way or Call Waiting call.
3.) A call placed from a CustoPAK line to a number outside the system cannot
be transferred to another number outside the system.
4.) Call Transfer may generate local, regional toll or long distance charges.
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