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Summary of Contents for Verizon 5ESS
- Page 1 CentraNet ® CustoPAK ® USER GUI DE Telephone Number Verizon Telephone Number Switch Type: GTD-5 5ESS DMS 100 DMS 10 www.verizon.com/smallbiz © 2002 Verizon Communications 3056-0402...
- Page 2 Thank You for Selecting V erizon CentraNet ® CustoPAK ® Service.
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Page 3: Table Of Contents
Table of Contents Introduction to This Guide... 4 Overview of Your CustoPAK System ... 6 Terms You Should Know... 8 CustoPAK Basic Features Assume Dial “9” ... 9 Call Hold ... 10 Call Transfer ... 11 Consultation Hold ... 12 Direct Inward/Outward Dialing (DID/DOD)... -
Page 4: Introduction To This Guide
Before you begin using your new CustoPAK system, it is important to know your switch type, or the type of equipment in the Verizon central office that handles your telephone service. Your switch type is shown on the front cover of this guide and may affect which features are available with your CustoPAK system. -
Page 5: Overview Of Your Custopak System
Overview of Your CustoPAK System Your CustoPAK system is a central office-based service, meaning all equipment required to operate the system is in the Verizon central office. That also means you have purchased a reliable, worry-free telephone system, as our central offices are monitored 24 hours a day, 365 days a year. -
Page 6: Terms You Should Know
Regional Calling Area The area within which Verizon can provide local and regional toll calling services. Switch Type This term identifies the types of equipment in Verizon’s central office that handles your telephone service. -
Page 7: Call Hold
Call Hold Call Hold allows you to place an established call on hold for an extended period of time—provided neither you nor the other person hangs up—freeing up the line to place or receive another call. Use Call Hold to help improve response time while reducing equipment costs and callbacks. -
Page 8: Consultation Hold
NOTE: Verizon has automatically activated this feature. You cannot activate or deactivate the feature as you choose. -
Page 9: Intercom
Simply dial the two-digit code that was assigned to the line. See the Appendix on page 45 of this guide to locate the Intercom Code Chart for your switch type. The intercom codes are pre-assigned and programmed by Verizon. To use the Intercom feature: Pick up the handset and listen for dial tone. -
Page 10: Touch-Tone
Touch-Tone provides the ability to push-button dial on tone-signaling telephones to access CustoPAK features and dial telephone numbers. Rotary dial telephones are not compatible with CustoPAK service. NOTE: Verizon has automatically activated this feature. You cannot activate or deactivate the feature as you choose. CustoPAK Selectable Features The features listed in this section are available for each of your CustoPAK lines at no additional monthly charge. -
Page 11: Automatic Callback
Automatic Callback When you encounter a busy line within your CustoPAK system, a code can be dialed which will connect you when both lines are idle. The request will remain active for 30 minutes unless canceled. Use Automatic Callback to increase productivity by eliminating “telephone tag”... -
Page 12: Call Forwarding
Call Forwarding This Call Forwarding option allows you to have all incoming calls forwarded to a pre-determined telephone number either inside or outside the CustoPAK system. Call Forwarding provides you with the flexibility to choose your own forward-to number, to change it as often as you like and to turn the feature on or off as needed. -
Page 13: Call Forwarding - Busy Line
Series Hunt group. 6.) If you have Voice Messaging, it is not necessary to subscribe to this feature. 7.) Verizon must automatically activate this feature. You cannot activate or deactivate the feature as you choose. Call Forwarding – Don’t Answer... -
Page 14: Call Pick-Up - Group
This feature enables you to select and control the incoming and outgoing calling capabilities of each of your CustoPAK lines. Each line can only be equipped with one Call Restriction option, which has been programmed by Verizon. NOTE: Verizon must automatically activate this feature. You cannot activate or deactivate the feature as you choose. -
Page 15: Call Waiting
DMS 100, DMS 10 and 5ESS switches (may also be required for GTD-5 switch). To return to the first call and put the second call on hold, repeat bullet two or three (depending on switch type). -
Page 16: Dial Call Waiting (For Intercom Dialing)
5.) All lines in a Multi-Line Hunt group must be in the same Call Pick-Up group. 6.) Caller ID will work in a Hunt group, however, the feature must be assigned to every line in the Hunt group. 7.) Verizon must automatically activate this feature. You cannot activate or deactivate the feature as you choose. -
Page 17: Speed Dialing
Speed Dialing gives you the flexibility to create and edit your own Speed Dialing list. The Speed Dialing short list consists of 8 numbers unless you have a 5ESS switch type, which provides a 6-number Speed Dialing list. To establish/add or change a number on your Speed Dialing list: Lift the handset and listen for dial tone. -
Page 18: Busy Redial
* 69 This convenient feature automatically stores and allows you to redial the number of the last person who called you. 69 only works on calls made from numbers within your regional calling area and can be used whether you answered the last call or not. -
Page 19: Call Block ( * 60)
Call Block ( * 60) Call Block provides you with the capability to block up to 12 external telephone numbers (within your regional calling area) from calling your number, preventing unwanted and nuisance calls. Once activated, any calls from these 12 numbers will be routed to an intercept message. -
Page 20: Call Park - Directed
NOTES: 1.) If you successfully trace a call and choose to take further action, you must contact Verizon within 10 days or the call record will no longer be stored in the system. 2.) The records of any Call Trace request will be released only to a law enforcement agency. -
Page 21: Caller Id
Call Waiting ID and the phone has the appropriate display unit. 5.) Caller ID is not available with Off Premises station lines or Foreign Exchange station lines. 6.) Verizon must automatically activate this feature. You cannot activate or deactivate the feature as you choose. Caller ID – Number Only Caller ID –... -
Page 22: Enhanced Call Forwarding
Use Last Number Redial to save time and improve efficiency by reducing dialing time and time spent looking for telephone numbers. This feature is not available for 5ESS and DMS 10 switch types. To be connected to the last number you dialed: Lift the handset and listen for dial tone. -
Page 23: Priority Call
Priority Call Priority Call enables you to program up to 12 numbers—from within your regional calling area—to be identified with a special ring pattern (short-long- short). Use Priority Call to help you know when an important call comes in so you can give superior service to your high-priority callers. -
Page 24: Voice Mail And Custopak
Intercom Code Charts GTD-5, 5ESS and DMS 100 ....... . 47 DMS 10 . -
Page 25: Intercom Code Charts
Intercom code number. These Intercom codes have been programmed by Verizon. Instructions for using the Intercom feature are found below and also on page 14 of this guide. To make an Intercom call: Pick up the handset and listen for dial tone. -
Page 26: Speed Dialing Code Charts
DMS 10 Intercom Code Chart Name Code Speed Dialing Code Charts Telephone Number The following charts are provided for you to list your Speed Dialing codes. The length of your individual Speed Dialing list is determined by your switch type. Your switch type can be found on the front cover of this guide. - Page 27 GTD-5, DMS 100 and DMS 10 Speed Dialing List Name Code 5ESS Speed Dialing List Telephone Number Name Code Telephone Number...
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Page 28: Custopak Feature Activation/Deactivation Codes
Call Park – Directed Call Pick-Up – Group Call Trace Cancel Call Waiting Dial Call Waiting Executive Busy Override 20# - 49# for 5ESS, Intercom GTD-5 and DMS 100. #2 - #7 for DMS 10. Last Number Redial Priority Call... -
Page 29: Your Custopak Feature Selections
Your CustoPAK ® Feature Selections Feature Basic Features Assume Dial “9” Call Hold Call Transfer Consultation Hold Direct Inward/Outward Dialing (DID/DOD) Distinctive Ringing (Inside/Outside Ringing) Intercom Dialing Three-Way Calling Touch-Tone Selectable Features Automatic Callback Call Forwarding Call Forwarding – Busy Line Call Forwarding –... - Page 30 Notes __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 56 56...
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