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Troubleshooting
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Summary of Contents for Neptune ProCoder R450i
- Page 1 ProCoder™)R450i™ Installation and Maintenance Guide...
- Page 3 ProCoder™)R450i™ Installation and Maintenance Guide...
- Page 4 This manual is an unpublished work and contains the trade secrets and confidential information of Neptune Technology Group, which are not to be divulged to third parties and may not be reproduced or transmitted in whole or part, in any form or by any means, electronic or mechanical for any purpose, without the express written permission of Neptune Technology Group Inc.
- Page 5 The required antenna impedance is 75 ohms. R450 Wall MIU Antenna (Neptune Technology Group Inc. model number 12795-000) R450 Wall MIU High Gain Antenna (Neptune Technology Group Inc. model number 12986- 000) R450 Pit MIU Lid Mount Antenna (Neptune Technology Group Inc. model number 12796-...
- Page 6 ProCoder™)R450i™ Neptune Technology Group Inc. Installation and Maintenance Guide 1600 Alabama Highway 229 Literature No. IM ProCoder)R450i 05.19 Tallassee, AL 36078 Part No.13708-001 Tel: (800) 633-8754 Fax: (334) 283-7293 Copyright © 2003 - 2019 Neptune Technology Group Inc. All Rights Reserved...
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Page 7: Table Of Contents
Contents Chapter 1: Product Description RF Protocol Error Detection Low Battery RF Emissions Chapter 2: Specifications Specifications - ProCoder™)R450i™ Environmental Specifications Functional Specifications Dimensions and Weight ProCoder™)R450i™ Dimensions Chapter 3: General Installation Guidelines Tools and Materials Safety and Preliminary Checks Chapter 4: Reading the ProCoder™)R450i™... - Page 8 Contents Connecting the ProCoder™)R450i™ Antenna Installing the Antenna Attaching the Antenna to the MIU Chapter 6: Activating and Testing the ProCoder™)R450i™ Activating the ProCoder™)R450i™ Testing the ProCoder™)R450i™ RSSI Values and R450™ System Capabilities RSSI Validation Test Failed Register Test Failed Completing the Activation Chapter 7: Completing the ProCoder™)R450i™...
- Page 9 Figures Figure 1 – ProCoder™)R450i™ Figure 2 – ProCoder™)R450i™ Dimensions Figure 3 – ProCoder™)R450i™ Antenna Dimensions Figure 4 – ProCoder™ Display with Sweep Hand Figure 5 – ProCoder™)R450i™ Installation Figure 6 – ProCoder™)R450i™ Figure 7 – Through-the-Lid Antenna Figure 8 – Locking the Nut on the Antenna Figure 9 –...
- Page 10 Figures This page intentionally left blank. viii ProCoder™)R450 ™ Installation and Maintenance Guide...
- Page 11 Tables Table 1 – Environmental Specifications Table 2 – Functional Specifications Table 3 – Dimensions and Weight Table 4 – Recommended Tools Table 5 – Recommended Materials Table 6 – Possible Causes of Leaks Table 7 – Checklist for Leaks Table 8 –...
- Page 12 Tables This page intentionally left blank ProCoder™)R450 ™ Installation and Maintenance Guide...
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Page 13: Chapter 1: Product Description
R450™ technologies in one register that collects meter reading data. It then transmits the data the meter reader collects. A Neptune fixed network data collector receives the data and stores it to download into the utility billing system for processing. - Page 14 Chapter 1: Product Description This page intentionally left blank. ProCoder™)R450 ™ Installation and Maintenance Guide...
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Page 15: Chapter 2: Specifications
Chapter 2: Specifications This chapter provides the specifications for the ProCoder™)R450i™. Specifications - ProCoder™)R450i™ The following tables give the environmental and functional specifications of the ProCoder)R450i, including the dimensions and weight. Environmental Specifications Table 1 – Environmental Specifications Condition Description Operating Temperature –10°... -
Page 16: Procoder™)R450I™ Dimensions
Chapter 2: Specifications ProCoder™)R450i™ Dimensions Figure 2 – ProCoder™)R450i™ Dimensions Figure 3 – ProCoder™)R450i™ Antenna Dimensions ProCoder™)R450 Installation and Maintenance Guide i™... -
Page 17: Chapter 3: General Installation Guidelines
Chapter 3: General Installation Guidelines This chapter describes tools, materials, and general installation information for the ProCoder™)R450i™. Tools and Materials "Recommended Tools" below show the recommended tools and materials you may need to successfully install the ProCoder)R450i. Some items may not apply to your specific installation, or the list may not contain all required tools or materials. -
Page 18: Safety And Preliminary Checks
Chapter 3: General Installation Guidelines Safety and Preliminary Checks Observe the following safety and preliminary checks before and during each installation: Verify that you are at the location specified on the Site Work Order. Verify that the site is safe for you and your equipment. Notify the customer of your presence, and tell the customer that you need access to the water meter. -
Page 19: Chapter 4: Reading The Procoder™)R450I
This multiplier, along with the current position of the sweep hand, provides additional digits of resolution that are especially useful for testing. For further information on reading the ProCoder sweep hand, see the Product Support Document entitled "How to Read the Neptune ProCoder™ Register." ProCoder™)R450 ™ Installation and Maintenance Guide... -
Page 20: Common Causes Of Leaks
Chapter 4: Reading the ProCoder™)R450i™ Common Causes of Leaks If the leak indicator is flashing or continuously on, a possible leak may exist. Leaks can result from various circumstances. To better help you identify a possible leak, the following table contains some common causes of leaks. Table 6 –... -
Page 21: How To Tell If Water Is In Use
Chapter 4: Reading the ProCoder™)R450i™ How to Tell if Water is in Use To determine if water is in use, complete the following steps. 1. View the mechanical sweep hand. 2. Determine the following conditions. If the sweep hand is: Moving slowly in a clockwise direction, water is running very slowly. - Page 22 Chapter 4: Reading the ProCoder™)R450i™ This page intentionally left blank. ProCoder™)R450 ™ Installation and Maintenance Guide...
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Page 23: Chapter 5: Installing The Procoder™)R450I
After unpacking the ProCoder)R450i, inspect it for damage. If the ProCoder)R450i appears to be damaged or proves to be defective upon installation, notify your Neptune Territory Manager or Distributor. If one or more items require reshipment, use the original cardboard box and packing material. -
Page 24: Tools Needed
Chapter 5: Installing the ProCoder™)R450i™ Tools Needed "Recommended Tools" on page 5 shows the recommended tools you need to successfully install the ProCoder)R450i. Some items may not apply to your specific installation or the list may not contain all required tools or materials. Site Selection Installation and operation in moderate temperatures increases reliability and product life. -
Page 25: Retrofit Meter Installation
Chapter 5: Installing the ProCoder™)R450i™ Install suitable inlet and outlet meter valves and couplings / setters if they are not already present. Allow appropriate space in the line for the meter laying length and two coupling gaskets. Align the pipe ends so the coupling and meter threads can engage without binding or cross-threading. -
Page 26: Connecting The Procoder™)R450I™ Antenna
Chapter 5: Installing the ProCoder™)R450i™ Connecting the ProCoder™)R450i™ Antenna When ordering an external antenna for the ProCoder)R450i unit, Neptune recommends at least a 6-foot cable to allow for easy removal of the pit lid when necessary. Figure 6 – ProCoder™)R450i™... -
Page 27: Figure 8 - Locking The Nut On The Antenna
Chapter 5: Installing the ProCoder™)R450i™ 2. Thread the locking nut onto the antenna (smooth end towards lid). Figure 8 – Locking the Nut on the Antenna 3. Hand tighten the nut securely to the lid. Figure 9 – Securing the Locking Nut The following image shows a completed installation of the antenna. -
Page 28: Attaching The Antenna To The Miu
Chapter 5: Installing the ProCoder™)R450i™ Attaching the Antenna to the MIU 1. Remove the protective cap and gasket. If you are replacing an existing antenna, remove the existing antenna connection. Clean any dirt, debris, or dielectric grease from the F connector on the MIU housing. Figure 11 –... -
Page 29: Figure 13 - Connecting The Coaxial Cable
Chapter 5: Installing the ProCoder™)R450i™ 3. Push the antenna connector in and turn clockwise until it is properly seated on the three-lobed black plastic latch plate. Figure 13 – Connecting the Coaxial Cable ProCoder™)R450 ™ Installation and Maintenance Guide... - Page 30 Chapter 5: Installing the ProCoder™)R450i™ This page intentionally left blank. ProCoder™)R450 ™ Installation and Maintenance Guide...
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Page 31: Chapter 6: Activating And Testing The Procoder™)R450I
Chapter 6: Activating and Testing the ProCoder™)R450i™ This chapter provides information on activating and testing the ProCoder™)R450i™. Activating the ProCoder™)R450i™ To activate the ProCoder)R450i, position the magnet over the magnetic area on the ProCoder)R450i. Start at the bottom of the register box and bring the magnet up toward the top. -
Page 32: Figure 15 - Procoder™)R450I ™Config Email
Chapter 6: Activating and Testing the ProCoder™)R450i™ Subject: 1224/G/-89/US 29/MIU Config MIU RSSI....Pass[-93] Collector RSSI..Pass[-89] Register....Valid Read Collector....US 29 Signal/Noise...37 Noise....126 MIU ID....110001224 ================================ Figure 15 – ProCoder™)R450i ™Config Email The subject line provides a quick summary of the detailed information included in the email. -
Page 33: Testing The Procoder™)R450I
Chapter 6: Activating and Testing the ProCoder™)R450i™ Testing the ProCoder™)R450i™ This section provides information on testing the ProCoder)R450i. RSSI Values and R450™ System Capabilities RSSI values are a key indicator of the R450™ System health as well as the communication capabilities of the ProCoder)R450i to and from the R450™ DC. These values are associated with the: Uplink, the ability of the R450 DC to hear reading information from the ProCoder)R450i. -
Page 34: Rssi Validation Test Failed
Chapter 6: Activating and Testing the ProCoder™)R450i™ Table 10 – ProCoder™)R450i™ RSSI Downlink RSSI RSSI Values Result in Performance Description Pass RSSI >= –95 Full capability Marginal –105 <= RSSI < –95 Occasional two-way capability - not reliable Fail RSSI < –105 ProCoder)R450i not capable of two-way communications RSSI Validation Test Failed... -
Page 35: Register Test Failed
Chapter 6: Activating and Testing the ProCoder™)R450i™ Register Test Failed If a ProCoder)R450i fails the error-check test on the register read during the installation process, an installer receives the email below. This indicates that there is a problem with the wiring to the register. Subject: 1776/B/-117/Collector Four/MIU Config MIU <- Coll..... - Page 36 Chapter 6: Activating and Testing the ProCoder™)R450i™ This page intentionally left blank. ProCoder™)R450 ™ Installation and Maintenance Guide...
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Page 37: Chapter 7: Completing The Procoder™)R450I™ Installation
Chapter 7: Completing the ProCoder™)R450i™ Installation This chapter provides a checklist for completing the installation process. Checklist Before leaving the installation site, be sure to do the following. Record the ProCoder™)R450i™ ID for each register. Verify that you have followed all requirements of this Installation and Maintenance Guide. - Page 38 Chapter 7: Completing the ProCoder™)R450i™ Installation This page intentionally left blank. ProCoder™)R450 ™ Installation and Maintenance Guide...
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Page 39: Chapter 8: Troubleshooting
Troubleshooting Low RSSI for New Installations RSSI is a measurement of the power present in a received radio signal. Neptune uses this measurement during the installation process to determine if a collector is receiving a strong signal from the ProCoder™)R450i™. The following table lists the values that Neptune considers acceptable, marginal, or failed. -
Page 40: Procoder™)R450I™ Pit Installation
Chapter 8: Troubleshooting ProCoder™)R450i™ Pit Installation For a new pit installation, consider the following: Reorient the pit antenna. Check the antenna connection to the ProCoder)R450i. Troubleshooting Low RSSI for Existing Installations Refer to the following sections to troubleshoot low RSSI for existing installations. ProCoder™)R450i™... -
Page 41: Contact Information
Chapter 8: Troubleshooting Contact Information Within North America, Neptune Customer Support is available Monday through Friday, 7:00 A.M. to 5:00 P.M. Central Standard Time by telephone or email. By Phone To contact Neptune Customer Support by phone, complete the following steps. - Page 42 Chapter 8: Troubleshooting This page intentionally left blank. ProCoder™)R450 ™ Installation and Maintenance Guide...
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Page 43: Appendix A: Procoder™)R450I™ Flags
Appendix A: ProCoder™)R450i™ Flags This appendix provides information on the flags the ProCoder™)R450i™ uses. Description of Flags This section provides information on the flags the ProCoder)R450i uses. "Eighth-Digit Resolution by Register Size" below describes the volume represented by the eighth digit for different register sizes. -
Page 44: Leak Status Flags
Appendix A: ProCoder™)R450i™ Flags Leak Status Flags This section provides information on leak status flags. Table 16 – ProCoder™)R450i™ Leak Status Flag Leak Status Flag (Resets after 35 Days) Based on total number of 15-minute periods recorded in the previous 24 hours No leak Eighth digit incremented less than 50 of the 96 15-minute intervals... -
Page 45: Glossary
Glossary antenna (pit) MIU antenna used for pit installations. conical-shaped gasket Cone-shaped rubber gasket on the antenna cable used to seal the cable at the top of the connector housing. connector housing Black plastic 1/4-turn connector used to waterproof the antenna cable connection to the pit MIU. - Page 46 Glossary Federal Communications Commission. flat rubber washer Washer used to seal the antenna cable connector housing to the pit ProCoder)R450i. Liquid crystal display (LCD). The component where the meter reading and value-added icons are displayed. Meter Interface Unit. Personal Identification Number for Technical Support. Return Material Authorization (RMA) for Canadian accounts.
- Page 47 Glossary serial number Unique identification number given to each MIU at the factory. The default value is the last programmed plus one. Custom serial numbers are not available. signal strength See RSSI. Short Message Service. sweep hand A sensitive dial that provides a visual representation of extreme low flows as well as reverse flows.
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Page 49: Index
Index Index samples 22-23 error-check test 23 activating 7 faucet 13 antenna 13, 23 FCC 1 flags 31 backflow flag 31 gasket, black conical-shaped 11 grounding strap 12 config, email 20 configuration packet 19 configured 1 identification number 1 contact information 29 installation coupling pit 28... - Page 50 Index site selection guidelines 12 SMS 19 Novagard 5 spud caps 13 storage 11 sweep hand 7 orientation 13 outlet valve 13 testing 19 thread protectors 13 tool antenna 28 kit 5 installation 28 needed 12 transmission 19 recommended materials 5 troubleshooting 27 recommended tools 5 register 13...
- Page 52 ™) IM ProCoder R450 ™ 05.19 Part No. 13707-001 © Copyright 2003-2019, Neptune Technology Group Inc. Neptune is a registered trademark of Neptune Technology Group Inc.
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