Table of Contents
Advertisement
Quick Links
Trouble Shooting Guide, Mechanical
Applicable for W850
Contents
1
General ...............................................................................................................2
1.1
Service functions in the software ...........................................................2
1.2
Misuse and other no warranty issues ....................................................3
2
Appearance Problems.......................................................................................6
3
Network/Signal Problems .................................................................................8
4
On/Off Problems ..............................................................................................11
5
Audio Problems ...............................................................................................13
6
Key Problems...................................................................................................18
7
Slider Problems ...............................................................................................24
8
Display Problems ............................................................................................25
9
Illumination Problems .....................................................................................29
10
Alert Problems .................................................................................................30
11
SIM Problems...................................................................................................31
12
Charging/Capacity Problems .........................................................................32
13
Camera Problems ............................................................................................34
14
Data Communication Problems .....................................................................40
15
Software Problems ..........................................................................................41
16
Revision History ..............................................................................................42
4/000 21-1/FEA 209 544/104 A
©
Company Internal
Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
Advertisement
Table of Contents
Related Manuals for Sony Ericsson W850
Summary of Contents for Sony Ericsson W850
-
Page 1: Table Of Contents
Display Problems ....................25 Illumination Problems ..................29 Alert Problems ....................30 SIM Problems....................31 Charging/Capacity Problems .................32 Camera Problems ....................34 Data Communication Problems ..............40 Software Problems ..................41 Revision History ....................42 4/000 21-1/FEA 209 544/104 A © Company Internal Sony Ericsson Mobile Communications AB... -
Page 2: General
Flash LED Video call camera Memory Stick FM Radio Real time clock Total call time NOTE: Different names will occur depending on language setting and customization. 4/000 21-1/FEA 209 544/104 A 2(42) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 3: Misuse And Other No Warranty Issues
Below are some examples of what is not covered by warranty. Front window broken LCD cracked due to Clear scratches Mark after drop Corrosion components due to misuse. drop. on the PCB. 4/000 21-1/FEA 209 544/104 A 3(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 4 In the phone there is placed a sticker that can give you a hint to see if the phone is damage by liquid or not. This sticker is located near the SIM reader (Fig. 1.2.1) and it is possible to see it without disassemble the phone. 4/000 21-1/FEA 209 544/104 A 4(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 5 Make a general visual inspection for misuse, corrosion or oxidation from liquid damage. No further action should be taken for a liquid damaged phone. Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 5(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 6: Appearance Problems
NOTE: Misuse is not covered by warranty. Refer to chapter 1.2 • Visually inspect for improper gap Reassemble or replace damaged parts between seams as necessary. 4/000 21-1/FEA 209 544/104 A 6(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 7 Trouble Shooting Guide, Mechanical Problem Area Items to Check Repair Action Reference Image 4/000 21-1/FEA 209 544/104 A 7(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 8: Network/Signal Problems
Visually inspect antenna contact pads • If dirty or oxidized – Clean the pads and the antenna connector. and replace the antenna assembly. Note: Do not bend the antenna connector. 4/000 21-1/FEA 209 544/104 A 8(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 9 Visually inspect antenna • If dirty, oxidized or damaged – Replace If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 9(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 10 Note: Take care not to scratch the gold surface. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 10(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 11: On/Off Problems
3. Press keys 2 and 5 when you connect the phone. Visually inspect contact pads on battery • If dirty or oxidized – Clean pads. • If damaged – Replace the battery. 4/000 21-1/FEA 209 544/104 A 11(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 12 Visually inspect the power key • If damaged – Replace on/off key. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 12(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 13: Audio Problems
If the issue has not been resolved ! • Replace microphone and microphone grommet. • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 13(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 14 If improperly connected – Re-establish film is properly connected to its proper connection. connector on the navigation key foil • If main flex is damage – replace it. assy 4/000 21-1/FEA 209 544/104 A 14(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 15 If BtB connector on the PCB is Half to half flex connector damaged - Send to electrical repair. If the issue has not been resolved ! • Replace receiver 4/000 21-1/FEA 209 544/104 A 15(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 16 Visually inspect loudspeaker’s external • If clogged – Clean it. port • If the issue has not been resolved ! Replace loudspeaker box. 4/000 21-1/FEA 209 544/104 A 16(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 17 Trouble Shooting Guide, Mechanical Problem Area Items to Check Repair Action Reference Image If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 17(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 18: Key Problems
Replace keypad numeric and/or key foil assy, if it has not already been replaced. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 18(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 19 A key on the sub keyboard (navi keys) is not functioning or is intermittent 4/000 21-1/FEA 209 544/104 A 19(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 20 If main flex is damage – Replace it. • If any of the BtB connector on the navigation key foil assy are damaged – Replace navigation key foil assy. 4/000 21-1/FEA 209 544/104 A 20(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 21 Half to half flex connector • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 21(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 22 If improperly connected – Re-establish film is properly connected to its proper connection. connector on the navigation key foil • If main flex is damage – replace it. assy 4/000 21-1/FEA 209 544/104 A 22(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 23 If BtB connector on the PCB is damaged - Send to electrical repair. • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 23(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 24: Slider Problems
If the display do not change when open • If damaged – Replace it or close If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 24(42) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 25: Display Problems
Do software update content refresh. Note: this problem will not be solved be a regular software update. Note: Software Update Content Refresh will erase all user data. 4/000 21-1/FEA 209 544/104 A 25(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 26 • If damage – Replace navigation keyfoil assy assy or display as necessary. 4/000 21-1/FEA 209 544/104 A 26(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 27 If half to half flex is damage – replace • If Half to half BtB connector is Half to half flex connector damaged – Replace navigation keyfoil assy. 4/000 21-1/FEA 209 544/104 A 27(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 28 NOTE: Misuse is not covered by warranty. Refer to chapter 1.2 If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 28(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 29: Illumination Problems
“Display Problems” Key numeric Refer to “Keyboard numeric ” section under “Key Problems” illumination: Key navigation Refer to “Keyboard navigation ” section under “Key Problems” illumination: 4/000 21-1/FEA 209 544/104 A 29(42) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 30: Alert Problems
Visually inspect the vibrator • If dirty or oxidized – Replace it. • If damaged – Replace it. Loudspeaker Refer to “loudspeaker” section under “Audio Problems” 4/000 21-1/FEA 209 544/104 A 30(42) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 31: Sim Problems
(Insert correct carrier’s SIM is being used correct SIM) • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 31(42) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 32: Charging/Capacity Problems
If dirty or oxidized – Clean • If damaged – replace it. Note: Remember to put back the dust gasket system connector before the system connector 4/000 21-1/FEA 209 544/104 A 32(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 33 If the issue has not been resolved ! • Replace battery. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 33(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 34: Camera Problems
If improperly connected – Re-establish properly connected to its socket on the proper connection. PCB. • If camera socket is damaged – Send to electrical repair. 4/000 21-1/FEA 209 544/104 A 34(42) © Company Internal Sony Ericsson Mobile Communications AB... - Page 35 Handle the unit according to local directives. • Will not capture an Visually inspect for damage to the If damaged – Replace them. image camera keys 4/000 21-1/FEA 209 544/104 A 35(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 36 If the issue has not been resolved ! Replace camera rear. • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 36(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 37 • If damage – Replace navigation key foil assy or video call camera as necessary. 4/000 21-1/FEA 209 544/104 A 37(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 38 – Replace navigation key foil assy. • If main BtB connector on the PCB is damaged – Send to electrical repair 4/000 21-1/FEA 209 544/104 A 38(42) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 39 Visually inspect the flash LED If no flash light – Replace LED- flash module Note: Remember to put back the flash reflector when replacing flash LED. 4/000 21-1/FEA 209 544/104 A 39(42) © Company Internal Sony Ericsson Mobile Communications AB...
-
Page 40: Data Communication Problems
If the issue has not been resolved ! • Replace the BT antenna If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/104 A 40(42) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 41: Software Problems
Note: Do Software Update Content Refresh before sending the unit to a higher level. Do not scrap a phone that hasn’t been upgraded with Software Update Content Refresh. If the failure still occurs, handle the unit according to the local directives. 4/000 21-1/FEA 209 544/104 A 41(42) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 42: Revision History
Trouble Shooting Guide, Mechanical 16 Revision History Rev. Date Changes / Comments 2006-09-20 Initial release 4/000 21-1/FEA 209 544/104 A 42(42) © Company Internal Sony Ericsson Mobile Communications AB...