Troubleshooting And Faq; Installation - Kamstrup READy Mini Concentrator Installation And Operation Manual

Installation and operation guide

8 Troubleshooting and FAQ

8.1 Installation

Q: Where should I install READy Mini Concentrator?
A: As close to or in the vicinity of the meters/sensors that you intend to read data from. The
maximum reach is 40-60 m depending on the building and obstacles to the radio signal.
Q: Should READy Mini Concentrator be installed vertically or horizontally?
A: The orientation of READy Mini Concentrator does not matter.
Q: Where and how do I download the encryption key for READy Mini Concentrator?
A: Register READy Mini Concentrator in your My Kamstrup account in Encryption Key
Service using the serial number and the two-letter device code, e.g.: 70525001/CA.
The device will now be available to download and import into READy Manager.
Q: READy Mini Concentrator will not connect to the Wi-Fi network, what can I do?
A: Make sure that you enter your password for the specific Wi-Fi correctly. Try to access
the network with your phone/tablet/computer to ensure that the connection has been
established. If the issue persists, reboot READy Mini Concentrator, wait for the dot and
power LEDs to be solidly on, and go through the configuration again.
Q: The meters that I want to read are not seen in the on-screen configuration, what can I do?
A: Make sure that the meter/sensor radio is on. Depending on the meter configuration, it
can take up to 96 seconds to receive a data package.
Move closer to the meter that you want to receive data from – depending on the building
and potential obstacles to the radio signal, the range of reception may be limited.
Q: READy Mini Concentrator did not successfully connect to READy Manager, what can I do?
A: Ethernet: Make sure that the router, which READy Mini Concentrator is connected to, has
a working Internet connection.
Make sure that no firewall is blocking the communication on HTTPS port 443. If the issue
persists, check the Internet connection with a phone/tablet/computer. If there is no
Internet connection, contact your Internet service provider.
Wi-Fi: Make sure that you enter the correct Wi-Fi password for the specific Wi-Fi that you
want READy Mini Concentrator to use. Also, ensure that the router has a working Internet
connection.
Make sure that no firewall is blocking the communication on HTTPS port 443. If the issue
persists, check the Internet connection with a phone/tablet/computer. If there is no
Internet connection, contact your Internet service provider.
GSM: Make sure that the SIM card is configured correctly. Removed PIN code and APN =
Internet.
Q: READy Mini Concentrator is not responding, what can I do?
A: Insert a pin in the small hole at the bottom of READy Mini Concentrator until the
power LED starts flashing. READy Mini Concentrator will factory reset. Set up READy Mini
Concentrator again.
18 Kamstrup A/S • 55122428_A3_GB_04.2019