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KWorld DVB-T 355U Faq

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Version: V1.2.20070627
Date: 2007/6/27
File Name: DVB-T 355U FAQ
Author : Ben Sung
FAQ of DVB-T 355U
Copyright© 2007. KWorld Computer Co., Ltd. All rights are reserved.
V1.2.20070627
1

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  • Page 1 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung FAQ of DVB-T 355U Copyright© 2007. KWorld Computer Co., Ltd. All rights are reserved. V1.2.20070627...

  • Page 2: Table Of Contents

    Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q1.How to install KWorld DVB-T 355U Digital TV Dongle? ..........3 Q2..How to install software? What is software we should install?........4 Q3.How to uninstall application? ....................6 Q4.How to reinstall software? ....................7 Q5.Cannot scan any channel and preview................8...

  • Page 3: Q1.How To Install Kworld Dvb-T 355U Digital Tv Dongle

    Please follow steps for installation as below: Watch TV Please see connection chart to connect: Please select an available USB 2.0 port. Please follow the steps shown below to connect KWorld DVB-T 355U Digital TV Dongle to your computer: 1....
  • Page 4 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q2..How to install software? What is software we should install? The TV box package comes with completely Windows software utilities. These utilities can be found on the installation CD included in the package. Before installation, we recommend that you exit all background programs.
  • Page 5 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Click “Driver Installation” to install driver. Once you finish the hardware installation, restart your operating system. “Windows Found New Hardware Wizard” will pop up. Please click “Cancel”...

  • Page 6: Q3.How To Uninstall Application

    And then, please restart your operating system. b. Uninstall driver wizard： Before uninstall driver, please plug your TV box into USB port. And then, follow below steps to uninstall. Then, please press “Start”=>”Control panel”=>”Add or remove programs”=>”KWorld DVB-T 350U/355U BDA Drivers” → ”Change/Remove”.

  • Page 7: Q4.How To Reinstall Software

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Run uninstall wizard, uninstall application wizard will guide you uninstall application. And then, please restart your operating system. Q4.How to reinstall software? Step1: Please check uninstall driver properly(please reference Q3).

  • Page 8: Q5.Cannot Scan Any Channel And Preview

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung 2. If you already install other video device (ex. Webcam…), they might have some shortcut in the take bar. Please close them as well before you install our software.
  • Page 9 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung 1.Please select “Hardware” and choose” device manager”. 2.Please open “Sound, video and game controllers”=>”click “KWorld DVB-T 350U Device-XC”, right click it and select” properties.」...
  • Page 10 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Please choose “Driver”, you will find driver version and date information.
  • Page 11 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung DVB-T PLUS version: 1. Click right button on DTVR screen and select “about”, you can see application version. 2. Click DVB-T PLUS main panel and press “Ctrl”+”Alt”+”V”, you will see the...

  • Page 12: Q7.How To Check The Software Have Been Install Properly

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q7.How to check the software have been install properly？ After open Windows operating system, please select “Start”=> ”Control Panel” Choose “System”...
  • Page 13 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Please click “Hardware” and choose” device manager”.. If you have been installed properly, you can see the device name”KWorld DVB-T 350U Device-XC” in device manager.

  • Page 14: Q8.During Watch Tv, Video Freeze Or Display Green Screen

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q8.During watch TV, video freeze or display green screen. Digital signal is weak, please adjust antenna’s setting place and scan channel again.. Or try to use the household Antenna instead of the small antenna from the package.
  • Page 15 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung the software. When you see picture as below, please press “OK” to continue run the diagnose program. Step2.Please close the window. Step3. After you run the program, it will dump the system and multimedia...

  • Page 16: Q12.Doa Or Rma Problem

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Please attach SystemInfo.ini from disk c: to http://www.kworld.com.tw/ch/index_Support_Product-support.htm And please don't forget to describe question detaily. We appreciate you to help us understand situation after you test the product.
  • Page 17 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung KWorld Computer (U.K. Distributor) Technical Support:service.uk@kworld.com.tw KWorld Computer (Spain & Portugal Distributor) Address: C/ Gamonal, 16 3º C 28031 Madrid, Spain. TEL: + 34 91 305 29 31 FAX:+ 34 91 305 29 74 Web Site: http://www.KWorld.com.tw...

  • Page 18: Q13.How To Download Full Application

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Stream Leader (Japan Distributor) Address: Bild. Toa 2-16-9 , Hirai,Edogawa-Ku, Tokyo,Japan,132-0035 TEL: 03-5836-2137 FAX:03-5836-2108 Web Site: http://www.vstream.co.jp Business Development / SalesInquiry:allen@vstream.co.jp Q13.How to download full application? Please click below link to find the latest full application.

  • Page 19: Q16.Cannot Scan Any Channel

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q16.Cannot scan any channel. 1. Please check digital antenna was connected to the USB TV box properly, and put the antenna to the place where have great signal accepting, and scan again.

  • Page 20: Q17. When Run Dtvr Program, It Appears "Cannot Render Mpeg2 Demux Filter

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q17. When run DTVR program, it appears “Cannot render Mpeg2 Demux ter…”.How to fix the issue? When you run the program, it appears ” Cannot render MPRG2 Demux filter ” , please help us check below information: 1.

  • Page 21: Q18.When Run Dtvr Program, It Appears "Error On Event 900" And "Cannot Pin, So It Cannot Work ($80040209)". How To Solve The Problem

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q18.When run DTVR program, it appears “Error on Event 900” and “Cannot pin, so it cannot work ($80040209)”. How to solve the problem? Please adjust the Hardware acceleration. Follow below steps to setup.

  • Page 22: Q19.When Run Dtvr, It Appears "Invalid Class String

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Step3. Select “troubleshoot”=>adjust the”Hardware acceleration”. Q19.When run DTVR, it appears “Invalid Class String”. When you install “K-Lite Codec Pack”, “ACE Mega Codec Pack” or other software codec, such as “Direct Show Filter”, these applications may affect your programs.
  • Page 23 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Step2：Please make sure what should install and what should not.

  • Page 24: Q20.When Run Dtvr, It Display"Cannot Set Capture Device

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q20.When run DTVR, it display”Cannot Set capture device..[1000]”. 1. Please check TV box was found and the driver installed properly in device manager(please reference below picture).
  • Page 25 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung 2. Please check whether sound card driver install properly in device manager. Please refer to below picture. If the sound card is disabling, DTVR will have error message.

  • Page 26: Q21.When Open Operating System, It Display "Irq Error

    Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung Q21.When open operating system, it display “IRQ error”. Please check whether the other hardware has the same IRQ with the TV card.
  • Page 27 Version: V1.2.20070627 Date: 2007/6/27 File Name: DVB-T 355U FAQ Author : Ben Sung You can change a PCI slot to re-install the TV card to solve the coexisted IRQ problem .

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