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KWorld DVB-T 399U Faq

Digital tv dongle
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Q1.How to install KWorld DVB-T 399U Digital TV Dongle? .......................................................... 2
Q2.How to install software? What software we should install? ......................................................... 3
Q3.How to uninstall the previous installed programs completely?..................................................... 4
Q4. Cannot scan any channel and preview.......................................................................................... 5
Q5. How to check the version of the installed driver?........................................................................ 5
Q6. How to make sure the driver is installed correctly？？ .............................................................. 6
Q7. During watching TV, the video freeze or display green screen................................................... 6
Q8. Does it also be used in other countries? ....................................................................................... 7
Q10. How to download full application? ............................................................................................ 9
Q11. I cannot get a recorded file over 4GB, why? ............................................................................. 9
Q12.After plugging the TV stick into USB port, the operating system can detect the device.
Q13.Cannot scan any channel............................................................................................................ 10
Demux filter...＂.How to fix the issue? ........................................................................................... 10
Q17.When running HyperMedia Center, it displays＂Cannot Set capture device....
[1000]＂............................................................................................................................................. 14
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Summary of Contents for KWorld DVB-T 399U

  • Page 1: Table Of Contents

    Q1.How to install KWorld DVB-T 399U Digital TV Dongle? ............2 Q2.How to install software? What software we should install? ............3 Q3.How to uninstall the previous installed programs completely?............. 4 Q4. Cannot scan any channel and preview..................5 Q5. How to check the version of the installed driver?................ 5 Q6.

  • Page 2: Q1.How To Install Kworld Dvb-T 399U Digital Tv Dongle

    Watch TV Please see connection chart to connect: Please select an available USB 2.0 port. Please follow the steps shown below to connect KWorld DVB-T 399U Digital TV Dongle to your computer: Connect the antenna into the TV INPUT connector.

  • Page 3: Q2.How To Install Software? What Software We Should Install

    Q2.How to install software? What software we should install? The TV stick package comes with completely Windows software utilities. These utilities can be found on the installation CD included in the package. Before installation, we recommend that you exit all background programs. These include applications such as anti-virus software and system monitoring applications.

  • Page 4: Q3.How To Uninstall The Previous Installed Programs Completely

    Center installation process. 4. After finish all installation, please restart your PC. You can execute the short cut of Hypermedia Center to start to use the feature of the DVB-T 399U product. Q3.How to uninstall the previous installed programs completely? Please check your device was plugged in USB port properly, please follows below steps to uninstall completely.

  • Page 5: Q4. Cannot Scan Any Channel And Preview

    Please press”Start”=>”All programs”=>”KWorld Multimedia”. To select the QuickUninstallation which you want to remove which program you want. Note: After finishing any uninstallation process, please reboot PC. Q4. Cannot scan any channel and preview. 1.Digital signal is weak; please change the setting place of antenna.

  • Page 6: Q6. How To Make Sure The Driver Is Installed Correctly

    Q6. How to make sure the driver is installed correctly？ A： Please find “Computer” and right click to choose “Manage” in the start menu. In the left pane you will find “Device Manager”, please expand the “Sound, video and game controllers, you can find “AF9015 BDA device”. It should be the same as the below picture without any “?”or “!”...

  • Page 7: Q8. Does It Also Be Used In Other Countries

    Q8. Does it also be used in other countries? The DVB-T 399U can support the country as long as the digital system is DVB-T. Q9.How to run the diagnose program-GetSysInfo to help to solve problem? How to run GetSysInfo : Step1.
  • Page 8 Step3.After you run the program, it will dump the system and multimedia information to a file under root of disk C:. Please attach SystemInfo.ini from disk c: to mail. And please don't forget to describe question in detail. We appreciate you to help us understand situation after you test the product. To define and solve the problems, we need your help to check out PC system, filters and software version.

  • Page 9: Q10. How To Download Full Application

    Q10. How to download full application? A. Please click below link to find the latest full application. ftp://ftp.kworld.com.tw/kworld/ap/hmc/ Or download from our website www.kworld.com.tw Q11. I cannot get a recorded file over 4GB, why? A： If the file system of the HDD partition that recorded files used to store is FAT32, one single file cannot be over 4GB.

  • Page 10: Q13.Cannot Scan Any Channel

    Q13.Cannot scan any channel. 1. Please check digital antenna was connected to the USB TV stick properly, and put the antenna to the place where have great signal accepting, and scan again. 2. You can try to connect household Antenna (must support UHF/VHF). Remember adjust the antenna to face the digital broadcast transmitter.

  • Page 11: Q15.When Running Hypermedia Center Program, It Appears "Error On Event 900" And "Cannot Pin, So It Cannot Work ($80040209)". How To Solve The Problem

    3. Application run error or driver didn’t install properly. Please try to uninstall software, restart operating system and re-install again. 4. Please try to update Windows XP service pack 2. 5. Please check the Microsoft DirectX9.0C was installed or not. 6.
  • Page 12 Step3. Select “troubleshoot”=>adjust the”Hardware acceleration”.

  • Page 13: Q16.When Running Hypermedia Center, It Appears "Invalid Class String

    Q16.When running HyperMedia Center, it appears “Invalid Class String”. When you install “K-Lite Codec Pack”, “ACE Mega Codec Pack” or other software codec, such as “Direct Show Filter”, these applications may affect your programs. （ex: K-Lite Codec Pack v2.53） Step1：Please check the Add or Remove Programs in control panel. If it is absolutely necessary to install the codec, please use custom setup to choose Step2：Please make sure what should install and what should not.
  • Page 14 Q17.When running HyperMedia Center, it displays”Cannot Set capture device..[1000]”. 1. Please check TV stick was found and the driver installed properly in device manager (please reference below picture). If the driver didn’t install properly, you will see “!” or “?” in device manager. Please try to reinstall driver to solve the question.
  • Page 15 Enable the device to solve the problem. Please see below picture.

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