Samsung The Frame LS03T Series User Manual page 24

The cable box or satellite box remote control doesn't turn the TV on or off or adjust the volume.
• Program the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user
manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode (
Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
• Make sure the TV has a network connection (
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the modem or access point. The distance should not exceed 50 ft (15.2 m).
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between
the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone
walls/fireplaces, etc.)
Single story
• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC
addresses of your new modem or access point and the TV.
Video Apps problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting >
English - 24
> Settings > General > Network > Network Status).
Multi story
> Settings > General > Network > Network Status > IP Settings > DNS
Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
>
Wireless access point
Wireless repeater