Troubleshooting - Kensington Turbo Mouse User Manual

Turbo Mouse Hardware
Problem: My click-lock setting doesn't work.
Solution: Be sure the individual DIP switches are
positioned all the way up or down when set.
Problem: I am having difficulty moving the ball;
it seems stiff.
Solution: Most units take a day or two of use for
their rollers to "break in." By the time you get
used to using Turbo Mouse, you'll find that its
action will have become very smooth.
Problem: The ball seems to stick as I'm rolling it.
Solution: Natural finger oils, dust, etc. may get
transferred from the ball to the Turbo Mouse
rollers. Remove the ball and clean it with a damp
rag and mild cleaning solution. (Be sure to turn
off your computer and unplug your Turbo Mouse
first!) You may also clean the rollers inside your
Turbo Mouse with alcohol swabs. Be very careful
to clean only the bearings and avoid touching
the optical sensors.
Finally, wipe out the center indentation with a
soft cloth. If you prefer, u::;e a can of compressed
air to blow dust or debris from the bottom of the
unit. If you still have a problem, call Kensington
Technical Support at (800) 535-4242.
Problem: My cursor is frozen on screen.
Solution: You may have a loose cable or connec·
tion. Simply disconnect the Turbo Mouse cable,
wait a few seconds, then reconnect it. This resets
your Turbo Mouse.
13
TROUBLESHOOTING
Problem: Can I convert my Turbo Mouse Plus to
use on a Mac SE (or vice versa)?
Solution: Turbo Mouse Plus and Turbo Mouse
ADB have different hardware connectors that
cannot be interchanged or converted. Turbo
Mouse Plus (for Mac, Mac Plus or Apple Ile with
existing mouse card) has a rectangular DB-9 con·
nector. Turbo Mouse ADB (for Mac SE or greater
and Apple IIGS) has a round Mini-DIN 8 plug.
Turbo Mouse Software
Problem: My Turbo Mouse cdev conflicts with
another INIT in my System folder.
Solution: Try renaming the Turbo Mouse file to
(zTurbo or aTurbo) to resolve the conflict.
Problem: My graphics tablet seems to have a
Very Fast acceleration setting.
Solution: The Turbo Mouse cdev overrides most
other cdevs devoted to pointing devices. As a
result, this device will share the same operating
characteristics - acceleration and double-dick
speed - that you set for Turbo Mouse. Try using
a Very Slow setting instead.
Problem: My Turbo Mouse setting doesn't work.
(Or my Apple Mouse setting doesn't work.)
Solution: The Turbo Mouse cdev overrides most
other cdevs devoted to pointing devices, and
other cdevs may override the Turbo Mouse cdev.
Be sure that you did not choose the Apple
Mouse cdev after you chose a Turbo Mouse set·
ting. Likewise, if you selected a Turbo Mouse
setting
after
you chose an Apple Mouse setting,
the Turbo Mouse setting will be overridden.