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Calibration, Warranty, and Repair
Calibration
Some Rabid Elephant products feature calibration adjustments. All of these adjustments are
designed in such a way where continual calibration is not required. If the module calibration is upset
(dropped module, someone got curious and turned a trimmer (don't do this, please), etc.), we will
recalibrate any Rabid Elephant instrument at no cost for the duration of the warranty period (user
covers shipping costs). If you feel the instrument needs calibration, email us at:
support@rabidelephant.com
Warranty
Rabid Elephant, LLC. warrants the product and accessories contained in the original packaging
against defects in materials and workmanship for normal use for a period of 3 years after the original
purchase date.
The warranty does not include normal aging or wear, cosmetic damage, including but not limited to
scratches, dents, etc. It does not include damage caused by accident, misuse, abuse, fire, liquids, or
other atypical external sources. It does not include damage imparted on the product due to
incompatibilities with non Rabid Elephant products. It also does not include coverage of damages
caused by modification, tampering, or repair of Rabid Elephant products by non Rabid Elephant
employees ( p roperly executed adjustments, if covered in the User's Manual are allowed and will not
void this warranty).
We do not and cannot guarantee full compatibility with all other non-Rabid Elephant products due to
the lack of standardisation in this format and the lack of specifications for many of the modules
currently available. Therefore, we are not accountable for damage imparted unto other modules or
systems caused by Rabid Elephant products nor damage to Rabid Elephant products by other
modules or systems.
Repair
We will make every attempt to repair any of our products and make a considerable effort to ensure
our products do not end up in a landfill. We will not in-discretionarily discard/replace the instrument
or subassemblies of the module. If your instrument is damaged, please contact us at:
support@rabidelephant.com
. If covered under warranty, your instrument repairs will be covered free
of charge.
Environmental
Our instruments, we hope, will never end up in a landfill and we design in such a fashion to maximize
life. However, we realise everything has a finite lifetime so we would prefer any Rabid Elephant item
that would otherwise be disposed be sent back to us. Do NOT dispose of any of our products in the
trash! Send it back to us and rest assured it will be disposed of in a safe manner. You may also
arrange safe disposal at your nearest e-waste handling facility. All current and future Rabid Elephant
products are RoHS compliant.
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