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Summary of Contents for TELUS LivingWell Companion Go
- Page 1 ™ LivingWell Companion Getting Started Guide 10029355 Rev-A...
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Page 3: Table Of Contents
Table of contents How does the service work? What equipment is included? What features are included? Wearing your device Charging your device Testing your device Turning your device on and off Frequently asked questions Getting support... -
Page 4: How Does The Service Work
How does the service work? LivingWell Companion Go is a wearable personal safety device that provides access to 24/7 emergency support in case of a medical emergency. To use: 1. Press and hold the button. 2. Speak to a trained operator. - Page 5 Tips: • Press and hold the button until you hear a voice confirmation: “Calling your response team now.” • Always provide your location if possible microphone near your • Position the mouth so that the operator can hear you clearly. •...
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Page 6: What Equipment Is Included
What equipment is included? Water-resistant device Lanyard, belt clip and protective cozy Charging cradle... -
Page 7: What Features Are Included
What features are included? Integrated speaker Location to speak with tracking trained operators Coverage across Automatic fall Canada where detection wireless coverage is available Access to 24/7 Water-resistant so support with you can wear it in a press of the the shower, where button falls are common... -
Page 8: Wearing Your Device
Wearing your device There are two ways to wear your device: Around your neck On your hip with the lanyard with the belt clip Note: Only use the provided lanyard which is designed for safety. The device will not work if it is simply carried in your pocket or purse. - Page 9 Wear your device all day so you are protected. • The only time we recommend taking your device off is when you are bed, so that you can charge the device. • If you get out of bed in the middle of put your device back on the night, for protection.
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Page 10: Charging Your Device
Charging your device table Set up the charging stand on a near your bed so that you can easily access the device when getting in and out of bed. Make sure it is not plugged into an outlet controlled by a light switch. Charge your device every night when you are sleeping for a minimum... - Page 11 Red: Yellow: Green: 0-10% 10-30% 30-100% If there is no audio cue or light: properly • Check if your device is mounted. • Check if your station is plugged into an outlet.
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Page 12: Testing Your Device
Testing your device testing your device We recommend once a month by pressing the button. • If the call connects, kindly let the operator know that it is a test call. • If the call does not connect, call 1-888-505-8008 for support. -
Page 13: Turning Your Device On And Off
Turning your device on and off You are encouraged to leave the unit on at all times, even while charging. However, fol- low these instructions to turn the device on/ off for situations where transmitters are not permitted (e.g. on an airplane). Turn on: 1. -
Page 14: Frequently Asked Questions
Frequently asked questions How accurate is the location fix? The GPS may not always properly de- termine your exact location. Therefore, always verbally provide your location when possible. Apartment buildings, parking garages, and dense urban areas can make it difficult for the technology to locate your location with accuracy. - Page 15 Yes, the LivingWell Companion Go device can be used outside your home anywhere in Canada where cellular coverage is available. How does automatic fall detection work? The automatic fall detection function collects and analyzes data to predict whether a fall has been triggered. Since a...
- Page 16 and hold the button for help when possible. If you encounter a false alarm from the automatic fall detection, simply let the operator know you are safe. Can I wear the device in the shower or bath? Yes, the device is water-resistant up to 1 metre, so you can wear it safely while showering or bathing.
- Page 17 the device for safety reasons. Instead, sim- ply tell the operator it is a false alarm and you are safe. Can I still use the device if it is not fully charged? Yes, you can still use the device if it is red light partially charged.
- Page 18 If you don’t get connected after 30 seconds, press the button. If this is a false alarm, kindly let the operator know that it was a false alarm. “Calling your response team now.” You will be connected with the operator shortly for help.
- Page 19 beyond cellular range. If possible, try to move into a stronger cellular range by checking that the light at the top of the device is flashing green or yellow. Then attempt to press the button again.
- Page 20 What do the two flashing lights mean? Cellular signal strength to call the operator. Battery level of device. Cellular signal strength of your location Green: Cellular signal is strong. Yellow: Cellular signal is moderate. Red: Cellular signal is low. Check your home to familiarize yourself with any coverage dead spots by looking at the cellular strength indicator.
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Page 21: Getting Support
Yellow: Battery level is between 10% to 30% full. No action required. Red: Battery is below 10%. Charge your device very soon. For more information about your TELUS account, visit telus.com/LWC or call 1-888-505-8008 • Updating your emergency contacts •... - Page 22 Terms of Use BY ACTIVATING YOUR NUMERA Libris 2 (“Libris 2”), YOU (“User”) AGREE TO THESE TERMS OF USE (“Terms of Use”), WHICH GOVERN YOUR USE OF NUMERA Libris 2. PLEASE READ THEM AND THE IMPORTANT SAFETY INFORMATION IN THIS USER GUIDE CAREFULLY. Numera Libris 2 contains software code that is protected by U.S.
- Page 23 Documentation The information in this document is subject to change without notice and does not represent a commitment on the part of NSC. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy, or fitness for any particular purpose of this document.
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Questions and answers
I need a monitor with a louder volume - the automated response voice on the Telus minute is not loud enough. Has Telus come out with a new one with a louder volume? Thank you.