TELUS LivingWell Companion Home User Manual
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- Getting started manual (20 pages) ,
- Getting started manual (2 pages)
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Summary of Contents for TELUS LivingWell Companion Home
- Page 1 LivingWell Companion Home ™ User Manual...
- Page 2 Welcome and thank you for choosing LivingWell Companion. TELUS is proud to offer you this personal safety device that will keep you connected to 24/7 live emergency support. This user manual will show you how to use your device. Please keep the manual in a safe place for easy reference.
- Page 3 Table of contents What’s included? . . . . . . . . . . . . . . 4 How does the service work? . . . . . 6 Wearing your device .
- Page 4 What equipment is included? Base unit Home device with lanyard and wristband Note: The wristband is not available with the fall pendant. Fall detection pendant with lanyard...
- Page 5 What features are included? • 24/7 access to live emergency support • Automatic fall detection (optional) • Emergency help button • 2-way speaker on base unit to speak with trained operators • Water-resistant, so you can wear your device in the shower 1) The automatic fall detection feature might not detect all falls.
- Page 6 How does the service work? If you need help: Press and hold the button for at least 3 seconds. Speak to a trained operator through the base station. The operator can call your emergency contacts and dispatch an ambulance if needed. Note: Test your device once a month by completing the steps above.
- Page 7 Tips: • Always provide your location if possible. • Accidental false alarm? No problem, simply let the operator know you’re safe. • The base unit is sensitive enough to hear voice communication around corners and in other rooms of your home. But in case the operator can’t hear you, they will still send help.
- Page 8 Wearing your device There are two ways to wear your device: Around your neck On your wrist with the lanyard Note: This option is not available with the fall pendant.
- Page 9 Tips: • Wear your device all day so you’re always protected. • Only use the provided lanyard, which is designed for safety. The device won’t work if it’s carried in your pocket or purse. • If you wear the device around your neck, please ensure that the device remains close to your chest.
- Page 10 2-colour signal indicators Cellular signal strength Cellular signal strength: Green: No action required. (Strong) Flashing red: Move the unit to a better location and press the reset button. (Low) Can I use the pendant away from home? The pendant will only remain connected to emergency support up to 600 feet away from the base unit.
- Page 11 Battery level Battery level: Green: No action required. (Strong) Flashing red: Call to have your battery replaced. (Low) Note: The pendants feature a long-lasting, built-in battery, so no charging is needed.
- Page 12 Frequently asked questions: How does automatic fall detection work? The automatic fall detection function collects and analyzes data, such as orientation change, impact intensity and impact speed, to predict whether a fall has occurred. The automatic fall detection feature might not detect all falls. If you do fall, don’t wait for the automatic fall detection, always press and hold the button for help...
- Page 13 Can I wear the device in the shower? Yes, the device is water-resistant up to 1 metre, so you can wear it safely while showering or bathing. The device is not waterproof, so we don’t recommend swimming with it. Can I adjust the speaker volume? Please contact us at 1-888-505-8008 to request...
- Page 14 What do these audio prompts mean? “Calling for help.” The base unit has received an alarm signal and is calling the response centre. A trained operator will speak with you shortly. If you need help, inform the operator and they will assist.
- Page 15 “System Ready.” The system is connected to the cellular network and is ready to process alarm signals. “No cell service.” The base unit isn’t detecting a cellular signal. If possible, try to move the base unit to a different location in your home and press the black reset button located on the back of the unit.
- Page 16 What does the operator do? 1. Emergency alert received Our trained operators are alerted when the emergency button is pressed or if the optional fall detection feature detects a fall. 2. Trained operator contacts customer When the alert is received, an operator contacts you through the 2-way speaker in the device to confirm the emergency...
- Page 17 Terms of use Battery warning: Lithium-ion batteries can EXPLODE, CATCH FIRE, and/or CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or exposed to water, fire or high temperatures. To ensure optimal safety and performance of your MXD-LTE: • DO NOT disassemble or open, crush, bend, deform, puncture or shred the battery.
- Page 18 • Avoid dropping the MXD-LTE or battery. If the MXD-LTE or battery is dropped, especially on a hard surface, and you suspect damage, please contact your service provider. • Improper battery use may result in a fire, explosion, or other hazard. •...
- Page 19 The MXD-LTE User Manual can found at www.mytrexinc.com. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment. Interference information: FCC Rules Part 15: The MXD-LTE complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received,...
- Page 20 © 2021 TELUS. 21-589-01...
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